Worst experience
Total nightmare purchasing a brand new 40 foot 5th wheel from this company. Had excellent salesperson but as soon as we signed on the dotted line it went all downhill. They delivered our new RV to us and it had been broken in to on their lot - damaged throughout and TV stolen. This happened before we were even in possession of it. They didn't even check it before delivering it. The whole reason it was on their lot was to have some repairs made that we noted on our walk through. Not only was it delivered to us vandalized, but they didn't even do the repairs they were supposed to do. Eventually I was directed to deal with their Chief Operating Officer named Al Ryz. He told me he would take care of my concerns and call me back the following week. Never heard from him again. Will never use this company for any purpose again.
The worst service ever in all department s
First : finance manager was disrespectful bad attitude
second had major issues with brand new trailer just got it back after a month of the trailer sitting on the lot
Now : they are taking more then a month to reimburse me the money i spent to fix issues while on holidays
I do not recommend this Okotoks location to anyone
Very poor customer service
The Service department since we bought the unit 4 years ago has never been helpful once except for to push us through the gears to get us out the door. We brought the Jayco Eagle 5th wheel in for the 2 year warranty service in which we were told they had all the replacement parts ordered and the job should have taken 2 weeks ended up being at WRV Leduc for 5 months then when it was ready in February they didn't even have the common courtesy to offer storage. They ended scratching the aluminum solid siding from one end to the other both sides and they didn't notice till we went to pick up the unit, and even after all that time the hot water heater still didn't work, the couch cushions freyed and the problem with the Door (In which I told them that this would break and throw my daughter on the ground eventually did) and Awning that they said weren't an issue two years later end n up costing out of my pocket until I bring back the old part. We refuse to bring the unit in for warranty because of the first experience and even if we wanted to there is a 4 month wait and no guarantee that we would get it back in time for the next camping season.The service department service is absolutely atrocious, they have no experience, no knowledge and clearly shows they are just there to collect a pay cheque. I would like to see the owner of WRV go through the process of buying a RV, having the warranty work and regular service complete and see the terrible customer service. I would also love to get a call or even have the owner, not the manager come and see us so we can discuss this problem as we talked to the manager and got the same type of service as I just explained. I would like a follow up call but only from the owner of WRV because we are fed up with the poor service.Iif possible I would like to even discuss this service with the Jayco regional manager.
a breath of fresh air
having a very bad experience when purchasing our tent trailer from another company (NOT WESTERN RV) I needed to get repairs done to the tent wall. Fully expecting to be brushed aside because this is only a TENT TRAILER I was very impressed as to the service I received when calling and explaining what happened. From the moment I started dealing with Lethbridge location I was treated with friendly and helpful people who went out of their way to make my experience wonderful. <br />
Thank you for all your help and assistance.<br />
Pathetic
Tryed dealing there today on a 70,000 dollar fifth... The salesman was alrite... The head guy was a rude ignorant prick.... Would NEVER recomend anyone to that shithole..... Absolutely a pathetic si called business
Disappointed
Bought a RV for a year. I bought it in Sept 2014 and hope summer 2015 I can just enjoy my new car.
My RV been called back for factory zeal. There are a few more problems I found out after I really try to enjoy my ride for the first time.
The horrible problems from the beginning are:
1. The outside fridge never works
2. Cup holders are missing
3. The vent doesn't close properly and whenever it rains, water is coming in
4. Cooking hood is not working at all.
As I am going to leave my RV for a week to fix the zeal, I did tell them what the problems are. It happened in May 2015. The service person take care of my RV quit and we have no idea that all the parts have not been ordered after at least 6 times I called and email the department. I finally get through without asking me to call for someone else while I was being pushed by different department and staffs. I left so many message and email and no one ever call me back. I finally get hold of Debbie on the 2nd time for me an answer on the parts I ordered 2 months now. First time she said the parts needed 6-8 weeks to deliver. Second time, she told me that she finally noticed the parts never been ordered. Candace & Debbie said they will call me back and it never happened. I waited a couple days every time before I tried to get hold of them again.
Finally I noticed that the parts and the fridge that never work from the beginning never been ordered and no one could follow up for me and tell me when am i expecting all the defeats I'm facing since I bought the RV. The warranty is no longer valid and I am paying extended warranty. I was told that they will call again and tell me when they place the order and update me the status. Of course it's another wait and I tried to call and no one pick up the phone, no one email me back for another week of time.
I am so disappointed and hope that I have never get the RV from them. I live in Calgary SW and takes me extra effort to visit Airdrie for service. I regret it and so upset now. I don't know what I should do as summer is almost over now. I wonder the place will slow down and finally get to follow up with me.
Great Service
We recently purchased a travel trailer from Frank at Western RV, and had a very positive experience. We arrived just before closing time, but Frank was happy to stay and answer all of our questions, and guide us in the right direction. Our positive experience continued through to the service department when we took delivery as well as follow up questions I had as a first time trailer buyer. I highly recommend Western RV.
Disappointed
The way I was treated with finance was poor went to my bank
Did not respond to phone calls
My trailer was not ready when asked
As a woman purchasing Brad new RV. Poor service
I was a week late were I was booked and paid for at the camp site
Now I'm on my trip needed major peoce fixed on my RV and once again the poor service from Western RV in Okotoks I paid myself $400.00 for repair 4 days into my holidays I have nothing good to say about this Western RV in Okotoks
Great product, poor service
From the beginning. We purchased a Sabre Palamino 5th wheel @ All Star that arrived with different options than we ordered, but told us to get the right one could take 6 weeks, so we took this one and then struggled in Edmonton for 8.5hours to get the right hitch in my truck because AllStar didn't want to pay for the right one. All through the deal, I told them that I wanted the hitch that fits in the factory mounting in my Ford, and again they assured me that is what I was going to get. Then we did our walk around of the camper. Found what we thought were cracks in the decals on the one side. They said "no problem, we will order the decals and you can get them changed in Lloydmonster". Used the camper for the season and brought it into WesternRV in Lloydminster last September for the repairs and get winterized and check the charging system because the battery never would charge. After it sitting there for 8 weeks they finally came up with the conclusion that is was the clear coat that is cracked, not the decals, so I paid for the winterizing and took it home because they needed it out of there because their lot was getting too full and made an appointment for FEB23 for the repairs. They never did look at the charging system. Brought back the trailer for repairs in Feb, and started asking them when I was getting my camper in the first week of April, because I needed it for May long because we had camp sites booked. low and behold, I finally picked up the camper on the last week of June, still not fixed because the original parts were lost, then they were damaged and then they needed to bring someone in to repair it, then.......I was lied to repeatedly. Took it out to Greig Lake, SK after getting it, and got it setup, and the filter housing was broke, the two toilets valves were cracked, the p-trap was busted in the back bathroom because it wasn't winterized properly in Lloyd. After spending a full day going to Cold Lake and Meadow Lake to get the parts to fix the camper so that we had water, finally got it going. Talked to Jessica in Lloydminster, and she said that there wasn't anything that she could do, so talked to Terry W/ AllStar and he said to send an email and he would look into it. Sent 2 emails now, and haven't heard back from him in going on two weeks! I replaced the battery myself, after getting the upgraded battery from time of purchase, and now that is good. I manage a service company of 80 guys, and with this service, I have no idea of how you guys are still open!
unacceptable
Purchased new unit in Grande Prairie and brought the unit back to Kamloops, B.C. This trailer has never seen winter road conditions, but in less than 1 year the complete undercarriage is all rust. The steps, jacks,frame and all steel is completely rusty. This is suppose to be a powder coated chassis and warranty just wants to give it a spray bomb of tremclad. UNACCEPTABLE!!!
Quote from service manager......welcome to the R.V. world
So Disappointed
We drove from Rocky Mtn House to try and get some prices on a few trailer we seen on your web site as we are really interested in buying from you again. But after our experience June 29 th. I had to write this. We entered the store and after looking at a few trailers in the building we inquired at the desk to talk to a sales person she acted like we were interrupting her and she said there would be someone with us shortly( did not happen) as we watch 2 sales people standing talking to each other and another playing on her I pad. We walked around outside looking at different units still no one would talk to us. So we decided to leave. So sad because we bought our first trailer with your company.
Thanks for fixing our RV awning
We had gone on our dream vacation to the Okanagan and realized that we had lost a retaining clip on our RV awning in Kelowna and the awning wouldn't close or extend properly. Kelowna western RV was the only shop that dealt with Forest River RV and they were able to get us in quickly. We arrived at 9 am and were done by 9:30. Your shop saved our vacation. Thanks to the great RV technicians who happened to have the only clips that fit our RV in all of the Okanagan valley. Great service!
Disappointed in getting our service done on our trailer
I was very disappointed. My husband had to fix a water leak that was supposed to be fixed last year, because the service department was too busy. We could not use the trailer until it was fixed. Their solution was to take it another dealer that deals with extended warranty. Just be aware that once you buy, you may have issues getting the trailer serviced in a timely manner.
A WOW Experience With Sales and Finance - Definitely recommneding you
My wife and I were looking for an upgrade from our Tent Trailer. <br />
From the moment we entered the show room to the time we left with our new unit. We had a Wow Experience. <br />
Very Knowledgeable. Jenn Clarke was our Sales Person, Can you image - a Sales person whom listens to you and finds what your looking for. <br />
<br />
Then we were introduced to Shaw! Another great knowledgeable person, whom had your best interests for all parties.<br />
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We will defiantly be recommending you to everyone we know and placing it on Facebook.<br />
Thank You <br />
Amazing service, tons of fun & a lasting impression
My fiance & I bought our home away from home at the Airdrie location. It was a great experience. From the salesman (James Clark - bacon king!), finance (Chris), the owner (Bruce), the lovely ladies at the front, and the hilarious service team! They really make it an adventure, you never feel like a "sale" but more a part of the family there. They delivered our trailer, and just made our experience amazing. I love how such a large company still manages to make you feel so very important. The atmosphere is not that of a typical sales room and is truly amazing. The owner seems down to earth, these are people I like to do business with. They understand values here!! I love it here and will be back!! Thank you SOOO much Western RV for making us truly HAPPY CAMPERS!!<br />
<br />
RHONDA & JEFF
truely dissapointed
I tried to buy a trailer at the Airdrie store. The salesman and I discussed pricing and we were reasonably close so the salesman asked for a $500.00 deposit to deal in good faith. I agreed and paid the $500.00. Then when we started dealing on paper I was told they would not budge on the price and I had to pay for batteries and PDI of a used trailer. I am not sure how that is dealing in good faith. When I asked for a refund of my deposit it took over an hour to get it back. and I was assured I made a mistake. I drove to another dealer and bought there that same day. I would never recommend Western RV to anyone and if asked I send my friends to where I bought. I was totally annoyed by this salesman and manager.
we had excelent service
The service was great but now we have the unit here, we have found some problems,which we will be bringing to your attention. We are very dissapointed with finishing on our new Jayco Eagle trailer. These are things that should. Never have come out of the factory
Still no response
I wrote a very long review over a week ago......it's still not posted and no one has contacted me. That is terrible customer service, on top of the horrible experience we had at this dealership. Your lack of service is very disappointing!!
Finally a buisness that understands customer service!
After a horrible experience at city rv the year prior we decided to trade our old rv in for a new one. Our salesman gave us all the options available to us in our price range and was straight up and honest with us on everything right from the start. A shout out goes to the service department who handled any defects in our new rv quickly and also kept the lines of comunication open at all times. As someone who has been in the customer service industry my whole life, I can say that these people not only do the job but exceed at providing the best experience possible.<br />
Thank You Western Rv....
Terrible Service
We recently purchased a new Apex trailer from Okotoks RV. Our initial contact with Mike, our sales rep, was awesome. Subsequently, things went downhill. Our first trip out had us dealing with pink antifreeze flooding our new trailer, with no way to access the area without disassembling the sofa. We were told the PDI was done, however, we find this hard to believe, as even upon the walk thru, we could see water leaking from under the sofa. We took it in for service and were dealt with in a flippant manner. 2 weeks later we go to pick it up and once again, deal with a gong show. No one knew where it was, where was the paperwork, keys, etc? Everyone we came in contact with treated us as though we were an inconvenience to them. Not one person apologized or took into account the 5 hours of our time wasted in just getting this trailer to and from Western for service. We were so completely disappointed.....after spending over $28,000, you would think there would be some appreciation, but there wasn't. A complete re-training of staff at this location is in order. 2 of your best employees are no longer there.....that says something! It's very unfortunate, but we will definitely be taking our RV somewhere else for service in the future.