warranty
I wonder where are all the bad reviews, we purchased a XLR toy hauler last summer and so far the only warranty I got was a repair to a door latch. Which was done by adding a longer tab instead of doing a proper repair. Every time I mention warranty and before they even look at it, it is denied. Seems like the saying is that its adjustments and you are past your 90 days so no warranty, where as this would have worked if you lived a bit closer than 500 km to the nearest dealer.
Parts depart ment
No take a year for some simple warrenty.
extremely dissappointed
had appointment for my trailer April 21 in lloyd witch i bought at western in leduc. plus two other trailers my family has bought at western rv . after trying to get into leduc service shop but never could i asked if i could take it to lloydminster .they said sure .so i phone jessica made appt. for april 21 took my trailer in they helped me unhook it (5th wheel with broken landing gear) one of the rv techs went in ordered the parts said they had them in calgary would be there tomorrow . wow great service but i would have to leave it. no problem they asked me if i bought the extented warranty yes i did great the tech said i just ordered $1000 worth of parts i left feeling i was getting great service just as the sales treated me when we bought the trailers . but it all stopped there i phoned back friday april 24 to see if it was done so i could pick it up .jessica said she was waiting for approval from the ext warranty i said remember i need the trailer back by may first she said she would call when she had more info she had never dealt with this ext warranty co before i fall for that so i kept calling all week long she kept lying to me .on may first i called her she said just waiting for approval couldnt order parts with out that approval. so i phoned the ext warranty co myself ( i was a service manager for 25 years) talk to tony he said it was approved today may first THE SAME DAY HE GOT THE CLAIM !!!!!! WHAT HAPPENED TO APRIL 21 ? i called back may 4 jessica said she was waiting for a parts list so she could get a approval from the ext warranty co ? I CALLED BACK TO TONY AT FIRST CANADIAN BY THIS TIME HE IS PISSED AT WESTERN RV SHES GIVING THEM A BAD NAME he phones her back tells her ITS APPROVED PLEASE FIX IT . I HAVE PROBABLY CALLED HER 14 TIME OVER THE 17 DAYS MY TRAILER HAS BEEN THERE SHE ALWAYS SAYS OK DON I WILL CHECK INTO THIS AND CALL YOU BACK (SHE HAS NEVER CALLED ME BACK ) WOW . UPDATE AS OF TODAY MAY 8 WE HAVE ORDERED THE PARTS SHE WILL CALL ME BACK TONIGHT TO LET ME KNOW WHEN THE TRAILER WILL BE DONE GUESS WHAT SHE NEVER CALLED BACK I CALLED HER BACK AT 5PM SHE HAD NO ANSWER FOR ME WOW I AM STARTING TO THINK SHE DONT CARE ABOUT MY TRAILER LOL WHAT A JOKE I HAVE NEVER HAD SERVICE LIKE THIS BEFORE NOBODY CARES
extremely dissappointed
had appointment for my trailer April 21 in lloyd witch i bought at western in leduc. plus two other trailers my family has bought at western rv . after trying to get into leduc service shop but never could i asked if i could take it to lloydminster .they said sure .so i phone jessica made appt. for april 21 took my trailer in they helped me unhook it (5th wheel with broken landing gear) one of the rv techs went in ordered the parts said they had them in calgary would be there tomorrow . wow great service but i would have to leave it. no problem they asked me if i bought the extented warranty yes i did great the tech said i just ordered $1000 worth of parts i left feeling i was getting great service just as the sales treated me when we bought the trailers . but it all stopped there i phoned back friday april 24 to see if it was done so i could pick it up .jessica said she was waiting for approval from the ext warranty i said remember i need the trailer back by may first she said she would call when she had more info she had never dealt with this ext warranty co before i fall for that so i kept calling all week long she kept lying to me .on may first i called her she said just waiting for approval couldnt order parts with out that approval. so i phoned the ext warranty co myself ( i was a service manager for 25 years) talk to tony he said it was approved today may first THE SAME DAY HE GOT THE CLAIM !!!!!! WHAT HAPPENED TO APRIL 21 ? i called back may 4 jessica said she was waiting for a parts list so she could get a approval from the ext warranty co ? I CALLED BACK TO TONY AT FIRST CANADIAN BY THIS TIME HE IS PISSED AT WESTERN RV SHES GIVING THEM A BAD NAME he phones her back tells her ITS APPROVED PLEASE FIX IT . I HAVE PROBABLY CALLED HER 14 TIME OVER THE 17 DAYS MY TRAILER HAS BEEN THERE SHE ALWAYS SAYS OK DON I WILL CHECK INTO THIS AND CALL YOU BACK (SHE HAS NEVER CALLED ME BACK ) WOW . UPDATE AS OF TODAY MAY 8 WE HAVE ORDERED THE PARTS SHE WILL CALL ME BACK TONIGHT TO LET ME KNOW WHEN THE TRAILER WILL BE DONE GUESS WHAT SHE NEVER CALLED BACK I CALLED HER BACK AT 5PM SHE HAD NO ANSWER FOR ME WOW I AM STARTING TO THINK SHE DONT CARE ABOUT MY TRAILER LOL WHAT A JOKE I HAVE NEVER HAD SERVICE LIKE THIS BEFORE NOBODY CARES
New Apex Trailer
I purchased a new Apex trailer the staff were good but I did find that there knowledge and products on the trailer hitches (weight and sway distribution) to be limited. I had to go to a hitch shop to purchase to proper hitch.
DO NOT WASTE YOUR TIME LIKE I DID AT THIS PLACE!
I was looking to buy a new tent trailer and I went to Western RV as a result of a recommendation from a friend. I found the right unit for my family and I (Palomino Basecamp Edition 10 DFG). I put down a deposit and scheduled a walkthrough/pick-up appointment for 3pm on 5/5/15. I showed up at 2:30pm and we started right away. The walkthrough went fine until the time came to close up the unit and be on our way. It wouldn't close up? So they worked on it for the next 3 hours and finally determined that this unit wasn't going anywhere. They told me at that point they would get another new unit in for me right away (the next day). On the day that i was to pickup this new unit I get a call saying they "shipped my unit to Kelowna"! They then tell me that they are refunding my deposit and I am no longer buying the trailer? Seriously? The customer service at this palce is non-exsistant, the only reason why I am writing this to help save any potential customers the heartache and inconvience that I have experienced. WESTERN RV only cares about taking your money, don't be fooled people! Go elsewhere, there are a lot of better places out there that are willing to work with and for you. I cannot express how utterly disappointed and upset about how all of this played out. Lies, Lies and more lies is all that is promised when dealing with Western RV! If I could give 0 stars I would have!
Disapointed
Could of actually cared about me and my trailer.
Had broken promises from the owner and the guys in the services.
Expected my Trailer out of repairs 6 weeks ago.
And still no answer when they will fix it.
The sad part is they have the parts and the trailer.
Will Never step foot in another western rv.
Will pay to get something fix even if its under the warranty. That's how much I don't want to deal with them.
They don't care about the customer
Worst experience
The Manager could have tried to resolve problems, not raised his voice. Feel super ripped off! Will not recommend to anyone!
In love with our new fifth wheel!
The entire staff is helpful and our sales person richard was great! And he stayed involved through the whole process instead of just making the sale and disappearing. The warranty and ad on options which people tend to pass on were too good and affordable not too. The time spent with us on pick up was great for first time rv buyers. Excellent experience all around.
The staff was insulting, liars and didn't seem to care about our time or are incompentent.
This was the worst experience I have ever had in my life. My husband and I have always had trouble trusting salespeople and this experience cemented that feeling for us. Let me give you the blow by blow. We came down from St. Albert to see the 2011 Flagstaff 831FKLSS. We asked your receptionist to get us a sales person. They were all busy and a grey haired, smaller man said someone was coming. He asked us what we were interested in, and told us were it was and to go ahead and a sales person would catch up. Lyle came, and was nice, he also showed us some other trailers, but we indicated that they were not what we were looking for and went back to the Flagstaff. We came to talk to Lyle to start the bargaining. We had a list of things that needed to be fixed on the trailer but indicated that we could do some of them ourselves. Lyly started the salesman pitch and just as we said that whatever our offer was was all inclusive the grey haired man showed up and asked me if I had my first nation card??? It was a little unsettleing but we went along with it saying it was coming in the mail. (very inappropriate). Now f a sudden grey haired salesperson calls over another sales guy and says "hey, didn't we sell that trailer yesterday"!!!!! I was blown away, not only did we tell everyone from the beginning that that was the trailer we wanted, but they let us look at it for 3 hours, then come and talk to them about buying it. I could not believe it, I was very upset, picked up my dog, got the keys from my husband and walked out. What a bunch of assholes. By the way, Lyle and the other guys (not the grey haired guy) got very quiet and seemed very uncomfortable with what this grey haired guy was trying to pull. Needless to say, we left and will never come back to Western RV, we will also not ever recommend or have a good thing to say about your place of business or salesman in general. Way to go, we would have paid $23,000 all in, but you never gave the bargaining a chance. That grey haired small guy needs a lesson on how to treat people.
scam artist
I bought a brand new trailer there ,bought all the warranties for a lot of extra money , the first year I had a bunch of things go wrong with the trailer ,I went in to see when it all could be fixed and they told me my warranty was over , I have only had the trailer for two years ,any way I would not recommend any one to buy anything from that store in laduc ,I say that they are a total scam and rip off . I WILL NEVER DEAL WITH A WESTERN RV EVER AGAIN ,and I will write on the back of my trailer that western rv sold me a LEMON
Great Job!!
I would just like to give thanks to Chrissy and Al at this location. Their professionalism was greatly appreciated and they are a definite asset to the Western RV team. Chrissy is at the front desk and has been nothing but friendly and helpful! Al, who is the general sales manager has also been very helpful and professional. These 2 people made the purchase process enjoyable. Great job!!
Awesome service, just like when we purchased our trailer
The level of service is the best around. Clayton (service manager in Leduc) provided me the best service for my money, and I didn't walk away feeling that I just over paid or was ripped off. In fact I felt that Clayton helped save me money. Unfortunately some of the parts he is forced to work with are terrible, such as the cheap trim on the edge of the cupboards. Our trim shrunk after only a year of owning our trailer, and we were informed that the trim they were allowed to use from the factory would just shrink again, so I'm not sure what other manufacturers use? This is a factory issue though, not a Wester RV issue per say. I would recommend the service department at Western to anyone. Great, honest, and nice people. Thanks again Clayton.
Edmonton RV Show
We attended the recent RV show in Edmonton and visited your area of the show. As we were looking at the units you had on display, a young man by the name of Alex Boyle spent time with us and we found him to be very helpful. Once we identified the type of unit that would meet our needs, he made sure to direct us to the ones that you had that would have met all of the criteria.<br />
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Although we won't be in the market to get a newer fifth wheel this summer, when we do get serious, we will be sure to visit your company because of the professionalism and positive attitude of Alex who pointed out that he was not a salesperson, but part of your service department, an area that was also available to assist us if our current unit ever needed service.<br />
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He did a great job!
Sale was very good. Service ridiculously bad.
When I purchased my new motorhome I was feeling pretty good. Mike Kwasek was friendly, knowledgeable and treated us very well. After using the unit a few times we found a number of items needing warranty work. Nothing too major but when you try to book a service appointment it literally takes months to get in. When I brought my unit in for my scheduled appointment service had it for 9 days and still had to order parts for installation later. When the parts came in I again made an appointment months down the road and again when I brought my unit in I was told service was a couple weeks behind. It took a full month from when I dropped it off to get it into the service bay.
When I purchased the unit I had much better price quotes from RV Direct in the states but chose to buy local to support local business and be confident that I could get service conveniently as required. So far all I got was the higher local price on the unit and a ridiculously bad service experience.
Marvin, Sabrina, Ivan and Peter made what could have been a bad experience great! Thank you so much for your time and patience.
We took our brookstone in for warranty work in Kelowna and although we did not buy our fifth wheel from this location they treated us like we had by providing timely, professional work. The service team Definately went or of their way to answer questions and fix both big and small problems! We felt like we were among friends with quality service. They know their business inside and out and are able to explain in terms we were able to understand wirh humor and patience. Thank you so much.. We love our new brookstone
Great service and follow through
Thank you Tyson and Alyssa for the prompt service going out of your way to have our trailer ready to go for us. We have had it a month and live our new brookstone.
Marvin, Sabrina, Ivan and Peter made what could have been a bad experience great! Thank you so much for your time and patience.
We took our brookstone in for warranty work in Kelowna and although we did not buy our fifth wheel from this location they treated us like we had by providing timely, professional work. The service team Definately went or of their way to answer questions and fix both big and small problems! We felt like we were among friends with quality service. They know their business inside and out and are able to explain in terms we were able to understand wirh humor and patience. Thank you so much.. We love our new brookstone
Terrible service lots of deceit and lies and lack of communication and effort
Better communication with problems and less lies I was told things that I later found out weren't true just all around not good experience I would not recommend western to anyone
Excellant Service
I bought a 2010 Puma new from the Lethbridge dealership and am very pleased with my purchase. The two small warranty concerns I had were quickly dealt with and we have enjoyed our summer getaway ever since. I gladly recommend the Western group of companies to any one looking to purchase a new or used rv.