This dealer lies and puts lives at risk!
Hey folks, just wanted to let you know that this dealer lies to you and give you 30 days to find the lies, as well as putting yours and others lives at risk on our highways, in the name of profit. Short story, just so you can be aware; my daughter bought an rv from these folks five years ago in 2019, and has had no issues with it. When she bought it she was told it had new tires on it, and like the majority of people, has no idea how to check this, other than look at them and say, yes they look good.
Although it was a verbal conversation, he said/she said, there was written confirmation from this dealer that the tires were less than 5 years old. 5 years for those of you that don’t know is the oft recommended date by which tire manufacturer’s recommend you should be thinking seriously about replacing your tires; over 7 years on an RV and your starting to gamble with yours and other highway users safety.
In any event, I was out to visit my daughter this past weekend, and knowing that she’d purchased the vehicle with “new” tires in 2019, I thought I’d give them a quick check for any obvious signs of cracking/checking, which is always one of the indicators of time to replace. I can say that I was absolutely horrified to learn that she’d just pulled her trailer up to a park site along Highway 2 with tires that were 14 years and 2 months old!! These tires were already 9 years and 2 months from manufacture date when she purchased the RV from Western RV Country, with a written confirmation that they were less than 5 years old. I don’t know about you other RV’ers out there, but in my book that is fraud, and a flagrant disregard for customers and other highway users safety!
I thought okay, I’ll take some pictures, and the documents, and go and see the dealer about it and give them an opportunity to acknowledge their error in judgement.
I asked for the owner, and the receptionist introduced me to a gentleman who was sitting having his lunch at a table in the main office. He told me in no uncertain terms that customers had 30 days to bring matters to their attention; and he was not interested in this issue. He said “if we accepted issues after 30 days we’d make no profit” and we’re “talking about a $60 item”. He had no concern for consumer or highway safety. I did offer to pay him $60/tire, to replace the ones that they had lied about, and was shown the door. I am surprised there are no regulations that preclude this type of unscrupulous behavior, although I do intend to do a little more exploration of possible recourse, not because of the money involved, the tires would be due to replaced possibly in 5 years in any event, but in order to try and prevent this dealer continuing to take advantage of people buying their vehicles who don’t know how to read tire manufacturing dates, and putting more peoples lives at risk on our highways. Unacceptable!
If you want to be scammed and pay for a trailer not worth a dime go to Leduc location
We had been looking for some time for a small toy hauler trailer. We found 1 at Leduc location after looking for some time. We spend from early May to sometimes early Nov. We found one that was perfect so we thought. When we where buying the trailer our sales person was Amber she was great a finance person was Chris he seemed great but I go out of town 7 days on 7 days off. Chris made me an appointment for 6pm the day before I fly out and then had Amber call me last min and try to re-SCHL it well the new time didn't work, they then made me an appointment with Larry not so nice to deal with. He rushed me rolled his eye at me non stop. I was asking question and now I know he wasn't paying any addiction to my questions.1 thing was how much a month will I be paying he said an amount I was like great I didn't want to go much higher and that the first payment would be in 14 day( the paperwork never stated on or before . I signed the papers and left. Trailer was picked up for me because I was out of town on July 27th 2020. Once the trailer got home I received a call that the toy deck was damaged and door. At that point that was all that was noticed. I got pictures sent to me but I couldn't 100% tell at all. I then got them to video it and yes indeed on the sold reinforced metal frame underneath the toy deck and same for the sold metal door appeared to be some kind of impact. This was on Aug 5th 2020. I called Larry not knowing anyone else to call and spoke to him I was treated as though I was dumb at first then he said well the siding at the bottom is off and you are aware that it was dropped on the way to the location in Leduc. This was not stated to me in anyway and the payment where the amount of what he stated where monthly bi-weekly so double, the mistake i made is I should have read better but that and now this info. never mind the way he was speaking to me. I let him know I was sending an email to my original finance guy because it was under the 10day of buying the trailer I was going to cancel and make a complaint thought I could. He then proceed to tell me there is no law or anything to help you ( Mike emailed me the same answer 2 months later) , your stuck with the trailer and hung up. I followed up with an email to ensure I had proof. This was on Aug 6th. I never received a call or email back. I went back to work and tried calling him back nothing Chris was not replying either. I then called the finance company that financed me and they put in a complaint finally on Aug 14th I received a call from Mike the service manger he seemed nice but both him and Chris denied getting the emails 3 in total. I had the emails date and time stamp but still denied it. I have since forwarded the chain to all of them. Mike because I was at work at the time with poor reception they asked me to come in on Aug 31st by this time I have gone over the trailer with a fine tooth comb and here is the damage done to this trailer before owner ship they are still denying the trailer was dropped, yet I was told by Larry it was indeed dropped. Very important part Larry is no longer at that location hmmm.
1)Condensation billed up on top bunk to bunk across wall down to bottom bunk. Top bunk collapsing on to bottom bunk
2)above fridge the cabinet is collapsed on to top of fridge
3)under table bed collapsed into it's self
4)big grove in door frame
5) toy deck is dented in underneath on outside in 4 different spot lining up exact to each other
6)the electrical plug on trailer to hook up to the truck is coming apart
7)tub surrounding needs more rivets in the back
8)screw all the whole back of trailer are out at least half way
9) silicone it tub is not there
10) 2 rolls of tin off on bottom of each side.
Now please take your own take away from that info this was supposedly a brand new trailer. At least 6 of the damages sure sound like impact happen does it don't?
As of Aug 5th once I seen the trailer and payment and spoke to Larry I knew I was 100% being taken for a ride sad really. I started to call email on and in less then a week having the trailer I wanted it taken back. I didn't get replied to or called till finally . I called a demand to speak to managers keeping in mind I work out of town I'm very limited on time. I got the run around see Mike service manager he told us well that what warranty is for this is all normal on trailers like yours some are just Friday jobs and poorly built. Who in there right mind would be ok with that answer when they clearly within 1 week sent notice that they wanted to return the trailer. We think the reason the they left us hanging for so long was to make sure we where stuck with the trailer. People be careful and double double check and don't sign paperwork till you are sure you checked everything. Cause as Mike stats some trailers are Friday jobs and there is no law to help you your suck with the junky trailer. Oh and don't bother speaking to Nik you'll just get patronized and thinks you don't notice. so in the end I'm stuck with a trailer that will more then likely be in the shop more then camping and moldy because they state that the wall that is on the top bunk is fine. our pictures say otherwise, has so much condensation no one can sleep on it because they wake up wet and how long till the mold sets in. I did leave the trailer there for Mike to look at and fix again I was told after the long weekend it would be done. I didn't here anything from any one. Trailer sat in there over flow from Aug 31 for almost 2 some weeks because we drove by to check. Sept 14th after being told right after the long week it would be fixed we receive a call out of the blue since Aug 31st. I now do everything over email so I have as much proof. Just remember we have no rights when it comes to RV buying if you have these issues they make dam sure your stuck with it one way or another.
First RV purchase
Thx to Keith for being patient and knowledgeable with helping us through our first rv purchase. We are looking forward to makings lots of family memories in our new RV.
Big thanks to Keith and the team.
Very good service, everything was clearly explained. Thank you Keith for all your help.
Great follow ups to make the sale!
Great thanks to Keith and Aniz for helping us to get into new trailer. If Aniz and Keith hasn't phoned, we wouldn't have found our new trailer. Happy to refer all my family and friends to those two great guys! Thanks again.
Excellent Customer service
It has been a pleasure dealing with everyone here, particularly Denis, Audrey and Randi
Big Thanks!!!
Excellent service, prompt reply, great customer service from Keith. Would recommend to all my family and friends. Again thank you for all your services.
Awesome Service, Awesome People
My wife and I have been looking for a trailer for about a month or so now. We came to western RV and right away we taken care of by Keith. He didn't pressure us into anything. Our trailer was in Okotoks and he got it shipped up and even came in on his day off with no problems. Great experience overall even the walk through was very thorough and any problems where fixed right away. Highly recommend.
Big Thanks!!!
Great customer service from Keith, Chris and Randy!! Would recommend to family and friends! No pressure sales tactic from Keith was the reason I bought from here. Thanks!
Awesome Service Awesome People
Keith and the Western RV family were awesome to deal with. Would highly recommend if you are looking for a new/used RV.
Excellent personal service
Excellent Service. We explained to our sales specialist Annique exactly what we were looking for and she recommended which unit to look at. It was exactly what we wanted. The purchase went very well thanks to Tom's expertise. Mike answered all our technical questions. Before we left with our trailer we had a full instructional tour. Left feeling very satisfied.
awesome service
Dennis Olsen was very helpful and knowledgeable, we are very happy with our purchase.
Trailer Delivery
Keith was very helpful and got delivered the RV on time since we requested less than 24 hour pick up.<br />
Very nice and friendly felt like in a family.<br />
We really appreciate Keith support.
excellent service!
We found a trailer at a different location and Keith went above and beyond to make it go as smoothly as possible and get it to us. He was easy to deal with and made sure we were taking care of. We will be recommending him to our friends for sure!
Very Good After Sales Service
We bought our new 5th wheel at Western RV in Leduc last Fall. It was a great experience due in large part to our sales person Amber. There were a few items on the trailer that needed attention however due to the fact we were heading south right away with it, we agreed to have these deficiencies addressed when we returned in the Spring.<br />
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While we were in the USA, I had a couple of issues that I couldn't address myself. I had an electrical issue with the awning and my furnace stopped working. Both times, my first call was to Mike Wollen, the Leduc Service Manager. Mike was very responsive to my situation and did what he could to try and rectify the issues over the phone. <br />
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When we returned home, I took the trailer in for my scheduled appointment to have a number of warranty issues addressed. I dealt with Tracy, the Leduc Service Writer. She was friendly, helpful and willing to clarify any questions I had. The trailer was in their shop for quite some time due to parts having to be ordered and some damage caused by a lot person however I was not in a rush for it so the delay was fine. My only negative comment would be that due to the delay(s), it would have been nice to have them call me to explain the status of repairs vs. me having to go down to the dealership every now and then to find out what was happening. Regardless, the service and attention I received from the Service Dept. (especially Mike and Tracy) was very good. I firmly believe that the true test of how good any product or dealership is is their after sales service. So far so good.
Great Service!
The service our family received at this dealer was exceptional. Our sales agent Keith did a great job at finding us a unit that fit our needs and our budget. While offering us a true no pressure sales experience. I was very impressed with the entire staff here. This dealer went above and beyond to accommodate us. From working us through the steps and giving us plenty of options, keeping us informed throughout the process, to occupying and spoiling my two small kids when I needed a extra hand. Thank you all at western rv country for your wonderful welcome and thank you Keith for your patience and friendliness as well as all your help.
The guy who knows his RV's! Thank you Keith!
Met him at the RV show in Fort Mac first, not a high pressure sales guy, wanted to know what we were looking for as to match the right product for our needs. Choose him for this reason when we were ready to purchase a few months later. Excellent service, and had our choice ready for us when we arrived to pick it up. Everyone was very helpful and informed with the products.. Terri and Keith.. we will be coming to see you again when we are ready for our next purchase! Thank you again..
Excellent Experience
My salesman (Aniz) was outstanding. Super friendly and above all honest and easy to deal with. Never played any games with me, no high pressure BS. I really liked him. He was knowledgeable and very helpful and easy to deal with. He made me feel very comfortable and I trusted him. Great experience overall.
Keith was amazing!
We had our RV stolen after using it for 2 weekends, having to start over purchasing a new RV was not what we wanted to do! We already found the perfect RV once we didn’t think we would be as happy the second time around! We spoke to a couple different dealerships before be just become more and more disappointed. Then the reception put me through to Keith, and we are forever thankful for that! Keith went above and beyond to make our nightmare go away. He went above and beyond to make us happy without losing anymore camping season. He found us the perfect RV in which now we love even more then our “old” one. Keith continues to check in with us, that show dedication and compassion in his work! I am so thankful for Keith and the Western RV team!
Brilliant service
Keith was very professional and thoughtful to what we needed for our family and of course our budget. Terry also walked us through the whole trailer when we came to pick up and she made sure we didn’t leave until we were completely satisfied.We are over the moon with our buy. Can’t wait to get out camping now