In today’s world, connectivity is everything. From running businesses to managing personal lives, staying connected is essential. And while T-Mobile is a global name in the wireless industry, they’re making waves right here in Albany, Oregon, with a local touch. Led by store manager Mike Deal, Small Business Account Representative Jamie Backer, and regional manager Chantel Chambers, the team at T-Mobile Albany is passionate about providing cutting-edge technology and unmatched service to the community.
T-Mobile may have a global presence, but the Albany store is rooted in the local community through its connection with the Albany Area Chamber of Commerce and partnerships with businesses and nonprofits in the region. As part of a network of 8 stores in the area managed by Chantel Chambers, the Albany location isn’t just a corporate branch—it’s part of a locally managed group of stores that understands and supports the needs of small businesses and families in the area.
Chantel and her team represent an authorized distributor that manages nearly 200 locations across 14 states. But in Albany and the surrounding Willamette Valley, the focus is always on local. “We’re excited to be part of the Albany Chamber,” said Mike Deal, “and we’re ready to get involved with local causes and businesses.” The ‘We’re Local & Proud of It’ philosophy resonated with Mike and his team, and they are looking forward to making more local connections.
Although much of T-Mobile’s charitable efforts have been focused in the broader Willamette Valley, their desire to expand their involvement into Albany’s community is clear. The team has supported a variety of initiatives, including a $50,000 donation to the Marion County Food Bank and partnering with local schools to help students in underserved areas through Project 10 Million, an initiative providing free wireless internet for students who need it.
Jamie Backer, who handles business accounts for the area, is excited about the potential for more community involvement in Albany. “We’re not just here to sell phones or wireless plans,” he explained. “We want to be a partner in the community and support local causes that matter. Whether it’s helping schools with connectivity or providing solutions for local nonprofits, we’re here to make a difference.”
For businesses in Albany, T-Mobile offers much more than just phones. One of the key ways they’re helping local businesses thrive is through innovative connectivity solutions that make running a business easier, more efficient, and affordable. T-Mobile’s advanced 5G network—something they’ve invested heavily in—gives local businesses access to the fastest and most reliable wireless service available.
“We are the leaders in 5G, period. End of story,” Jamie said during a recent presentation to the Albany Chamber. T-Mobile’s three-layer 5G network brings a level of coverage and speed that businesses need to keep operations running smoothly. Their low-band network reaches even the most rural areas, while their mid- and high-band networks ensure faster download speeds in urban areas like Albany, Portland, and Salem.
Local businesses, from small shops to large warehouses, have already experienced the benefits of T-Mobile’s business solutions. For example, B&R Auto Wrecking has been a longtime client, relying on T-Mobile for everything from fleet analytics to inventory management. “We provide more than just wireless service. We provide solutions,” Jamie explained, “whether it’s managing fleets, improving inventory tracking, or offering productivity tools.”
A key part of T-Mobile’s strategy for serving local businesses is offering cost savings alongside advanced technology. Jamie and his team work with business owners to consolidate services and reduce their bottom line costs by as much as 30-40%. “We’re extremely aggressive about winning business,” Jamie said. “We want to show local companies that they can get the best service and save money doing it.”
T-Mobile partners with companies like Microsoft and Apple to offer additional services at discounted rates. For example, local businesses using Microsoft 365 can save 10% on their current subscription just by partnering with T-Mobile. Similarly, T-Mobile offers Apple Business Essentials to make managing company iPhones easier, saving businesses both time and money.
These savings aren’t just for show. They’re part of T-Mobile’s commitment to helping Albany businesses thrive. “We know that small business owners wear a lot of hats,” Jamie said. “Our job is to make sure they don’t have to spend time worrying about connectivity or managing devices. We handle that so they can focus on what really matters—running their business.”
T-Mobile’s dedication to local businesses doesn’t stop at technology and savings. The company has won J.D. Power awards for best customer service for businesses with 10 to 500 employees for two years in a row. One of the reasons they’re so successful in this area is their dedicated customer care model. Each business that partners with T-Mobile is assigned a dedicated customer care expert, available to help with any issues or questions.
“We’ve built a support system that’s really unmatched,” Jamie explained. “If a business needs help, they’re not waiting on hold or struggling to get a response. They have a dedicated person who knows their account and can provide support almost immediately.”
For local businesses, this level of personalized service is invaluable. T-Mobile’s customer care experts, based in a Las Vegas call center, are available five days a week to ensure smooth operations for businesses in Albany. “Having this kind of support means peace of mind for our customers,” Jamie added.
Switching wireless providers can often feel like a headache, but T-Mobile goes the extra mile to make the transition seamless. For Albany businesses looking to switch from another provider, T-Mobile offers incentives like paying off break fees up to $800 per line or reimbursing businesses for their remaining internet contract fees.
“We don’t just hand you a phone and expect you to figure it out,” Jamie said. “We manage the entire process, from organizing data to scheduling the switch at a time that minimizes downtime. It’s all about making it as easy as possible for the business owner.”
These incentives, combined with cost savings and unmatched support, make a compelling case for local businesses to consider making the switch to T-Mobile.
Though T-Mobile’s local community focus has historically been on Portland and Salem, the team is excited about deepening their ties in Albany. From supporting local nonprofits to offering state-of-the-art solutions for small businesses, they are committed to growing alongside the community. “Albany is full of incredible businesses and people,” Jamie said. “We’re eager to build relationships here and to be part of the local fabric.”
Whether you’re a business owner looking to save on technology or a local nonprofit seeking partnerships, T-Mobile Albany is ready to connect with you. Mike, Jamie, Chantel, and the rest of the team are eager to help local businesses succeed, providing top-notch technology while being a big part of the local community.
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