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Online reviews shape customer decisions, and how you respond matters. Here are the do’s and don’ts every small business owner should know when responding to reviews.
WhirLocal · Oct 8, 2026 · 5 min read
Read the StoryTestimonial for “Vivian” – AI Model
I am the COO of Collier Law, one of the premier and most trusted estate planning firms in Oregon. When we needed help producing consistent marketing across all the ways we engage with Clients, we called Tim Fahndrich of Third River. Tim deployed “Vivian,” an AI model developed by Third River, to help our attorneys craft video messages to convey that we can deliver the best value and outcome for our Clients. Vivian engaged with our attorneys in a meaningful and honest way to uncover precisely what our attorneys wanted to say and how to say it. Vivian helped get our messaging on point in a small fraction of the time it would have otherwise taken. Tim and “Vivian” have Collier Law’s absolute strongest and most enthusiastic endorsement!
Christian R. All reviews
via Google
5 Star Review by M H.
Amazing, very helpful
M H. All reviews
Very Impressed!
Kris and his team go above and beyond! The website they built for us looks amazing! Thanks!
Jacob V. All reviews
She is Awesome!
I didn’t know where to get started. I was looking for someone to help me that I could trust. Someone referred Melody to help me. She explained how to get found online and now clients are booking appointments.
Harinder K. · Keizer, Oregon All reviews
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