Showing all 14 reviews
Andy Gragert needs to be replaced or moved. He is inappropriate, rude, demeaning and a liar. He should not be managing people or in control of anyone because he has a terrible bully complex and makes his employees feel uncomfortable. The customers deserve better than him too. He is doing a disservice to that company and that department
Jet Communications is still stuck on paper bills. They don't offer e-bills and they have on online payment portal. That is a major hassle. Jet is the only service that I use that still sends paper bills and does offer online payment. As a result, I overlook paying Jet because I don't look bills in the mail and I pay all others online. Phone customer service closes at 5pm. Many companies extend the phone service for customers for several more hours. As a service provider, Jet needs to do a lot better with its customer service. The TV listing option for basic cable is terrible. It is old and clunky and hard to use.
Please restore KPTV channel 12 to your lineup of channels. Thank you.
This is absolutely the worst possible ISP I can imagine. All of the hardware is at least 10 years out of date, the connection speeds are slower than dialup, but that only matters if you can actually manage to get the internet to work for more than 10 minutes at a time. I call often to complain about how absolutley s***e this whole set up is, and you know what the response is most of the time? NOTHING. My connecction was out for more than 5 days. What'd I get in return? A f****** $4 credit on my next bill. Wow, thanks, you really out did yourself there, guys. A+ This company has no interest in providing quality services. They care only about providing the bare minimum. This company is absolute s***. Never ever deal with this company. Go f****** yourselves you cheap f****.
Jet responded to my poor review the next business day. They came out and replaced my equipment. The techs were awesome. Thank you Jet for taking customer service to the next level.
I’m forced to use Jet at Hope Valley. Once again my sports recording froze at a critical point. Probably every 1 in 5. Thanks again I missed a game. The technology here is literally 10 years behind. I’m sick of it. Time to check Hulu your HVAC company has sucked for years why would I expect telecommunications to be any better.
Just wanted to let you know that both employees, Adam and Bryndyn, made a good working team!!! I was very impressed with the efficiency at which they worked. I am thankful that you sent such a skilled team, and would welcome them for any future improvement projects!!! Glad I chose JET instead of another company!!!
I would like to compliment Jet Industries for being ahead of schedule, introducing themselves, showing respect and being polite, being timely with their job and communicating before leaving.
Meeting Chip was the best thing to ever happen. He immediately got me in touch w/ AJ and he was very helpful and knowledgeable. Adam & Brandon did an awesome job. The install looks great. Class A job. Thank you very much.
Over the moon with Jet Industries and with Josh. My furnace is singing Jet's praises and so am I! I am happy with the customer service and Josh is one of a kind.
Gentlemen, I don't usually write a letter like this, but I want you to know what an exceptional representative of your company Steve is. First off, he was on time both days--most servicemen are not. Secondly, he was polite and explained everything he had analyzed regarding our furnace. He was thorough even checking out the outside heat pump for potential problems. (Another well known Salem Heating company who we had worked with for four years, never once, to my knowledge, checked the heat pump). Steve checked the thermostat and showed me why it needed replacing. A year ago I asked the serviceman about the thermostat and his reply was "Oh, those never wear out." Steve was also detailed in his paper work; he took the time to get it right the first time. He presented the maintenance program as a benefit to us--not just another tack-on sales product. I appreciate his forth rightness--bottom line is that I trust him to do the best job for me. Please pass onto him my sincerest thanks for a job well done.
Excellent service from AJ, Adam, Brydyn, Sean, Jack & Stephanie. Thank you!
Each year we call on you to do our annual service. Of which, you always do a fine job. This year we had you come out to extend the ducting to another room and install a damper. I appreciate your young technicians. They are professional, knowledgeable, and polite. From the appraisal with AJ and the installation with Adam and his sidekick (of which we forgot his name) sorry. It was a pleasure doing business. Thank you, The Curtis's.
Each year we call on you to do our annual service. Of which, you always do a fine job. This year we had you come out to extend the ducting to another room and install a damper. I appreciate your young technicians. They are professional, knowledgeable, and polite. From the appraisal with AJ and the installation with Adam and his sidekick (of which we forgot his name) sorry. It was a pleasure doing business. Thank you.
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Salem, OR · Feb 2021
