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Inga L.
Dec 11, 2016 5 Star Review by Inga L.
Quick work, friendly staff, thank you.
Showing 421 to 440 of 582 reviews
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Doug N.
Dec 5, 2016 untitled
Good work Eric and Will
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Sandy C.
Nov 21, 2016 Stellar Service
It started with unexplained water in my basement and progressed to Niagara Falls over the course of 24 hours. I contacted Hy-Pro on a Monday morning and Ian Manser was here to assess the problem later that morning. A blockage in the lateral drain. Tuesday morning, Shawn Resendes and Ian arrived to assess exactly where the problem was. Once determined it was outside my house, Shawn replaced the bottom portion of the stack, installed a cleanout and reconnected me to the city lines. He replaced the portion of the concrete floor where they had to dig to assess the situation then plans were made to excavate the next morning. Hy-Pro took care of making all those arrangements including arranging for the locates to be done. Once the damage was exposed, the repair was expertly completed - they even took care and helped me move some of my garden plants. Every member of this crew and those in the office were absolutely wonderful! My thanks go out to all: Ian, Shawn, Will, Jim (who operated the backhoe-sorry may have name wrong), Devi and Sandra. I would highly recommend Hy-Pro as they were incredibly responsive, knowledgeable and their professionalism was outstanding!
RF
Ron F.
Nov 14, 2016 Excellent Service
Quick professional manner with excellent product knowledge. Should the need arise I will definitely call again and ask for Jeremy. Would definitely recommend.
WW
Wendy W.
Nov 9, 2016 5 Star Review by Wendy W.
I had the pleasure of working with Ali. He was punctual, reliable, and honest with all his work. He kept in contact with me every step of the way and left my house clean. I would recommend Ali and Hy-pro plumbing to my friends and family. Thank you Ali.
GK
Gabe K.
Oct 24, 2016 Great Service!
Great service. Fast, friendly, and professional. The work was done excellently, and the work area was clean when the job was finished. I would definitely use Ali at Hi-Pro again for future plumbing needs.
ML
Moe L.
Oct 24, 2016 Good job!
Jayme was extremely thorough and professional. He took time to explain exactly what needed to be done and why. We will definitely be calling them if the need arises.
KM
Kathleen M.
Oct 18, 2016 5 Star Review by Kathleen M.
Jeremy LEEMAN is great! He was quick and professional.
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Susan W.
Sep 7, 2016 Disappointed and Confused
We called last week inquiring about service to our Aquamaster water softener. We were told that you didn't carry Aquamaster parts, which we understood, but that you were capable of diagnosing the issue and doing a quick repair if one was warranted. I scheduled an early morning Friday appt but it didn't pan out for a variety of reasons, one was which I was told you were dealing with two separate water softener 'emergencies', which I took to mean repair-related issues. Rescheduled for this afternoon (sept 7) - it was a bit outside the window of time we were given, but the dispatcher called to say that a service person would be dropping by momentarily. A few minutes later, said service person called and explained that he couldn't do anything for me because "we only install water softeners, not repair them'. He told me there was no point for him to come by as he wasn't able to service it in any way shape or form. I don't understand ... when we called, we spoke to a gentlemen (sorry, didn't get a name) who explicitly said that they could send someone to look at it, diagnose the issue and either fix it or suggest where to go to fix it for about $185. I don't really understand how we went from that promise to a 'sorry, we don't do that type of work' in a matter of a week. Seems like the right hand isn't talking to the left at HyPro ...
CG
Catherine G.
Aug 18, 2016 5 Star Review by Catherine G.
Service was very professional and helpful. Steve Little went way above and beyond by offering to talk personally to our insurance company to explain why a backflow valve was not recommended. We have since changed our insurance company, TD Meloche Monnex due to unsatisfactory service, but would highly recommend Hypro and Mr. Rooter
MS
M S.
Aug 5, 2016 Crazy driver
Your driver nearly took me out when I pulled out of my driveway on 15 sideroad in Milton.. The speed limit is 40 (hospital zone) and I had to gun it and reached 80 to avoid getting rear ended... Car 48 at 12:15 pm August 2. Next time I'll call the police. My driveway is on top of a hill in a winding road. Speed limits are for a reason.
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Steve .
Jul 29, 2016 Fantastic Sevice
They did an excellent job , easy to talk to explained exactly what they would be doing ( installing a liner in sewer pipe) and repaired another small problem which they found which as a senior on a fixed income these things are greatly appreciated I would recommend them to any one with same problem . Unfortunately I do not remember the three names but I hope the bosses commend them
MY
Murray Y.
Jul 20, 2016 5 Star Review by Murray Y.
Jeremy presented as a professional. He showed up very quickly, assessed the problem and dealt with it. Well done, thanks.
JS
Jozef S.
Jul 8, 2016 5 Star Review by Jozef S.
He was very friendly and helpful. The job was well done. A very good experience from start to finish.
JB
Jennifer B.
Jun 21, 2016 5 Star Review by Jennifer B.
They did a great job fixing the main drain leading out of my house. They were very professional and courteous, and provided the least intrusive but a very effective solution to a continuous plumbing issue. I would highly recommend their services to anyone looking for exceptional plumbing support.
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Silvino S.
Jun 17, 2016 5 Star Review by Silvino S.
Very good service, friendly and efficient
AK
Andrew K.
Jun 16, 2016 5 Star Review by Andrew K.
Ian Manser was very informative and helpful, and arrived on time to boot.
JS
Jozef S.
Jun 14, 2016 5 Star Review by Jozef S.
Quick, professional, great sense of humour. Recommended from a friend, WILL recommend to my friends.
LB
Lance B.
Jun 8, 2016 5 Star Review by Lance B.
They were on time and very professional. The plumber explained the process, what needed to be done, and gave me a quote with some options and insight into how to avoid the problem in the future. If I have to call for help in the future, I know who to call, hands down.
JC
Jason C.
May 30, 2016 Terrible service - would not recommend
I Had a plumber install a trap and drain for my bathroom sink , when he was finished one of the pipes he had connected to was leaking , but I guess it was part of the original plumbing so instead of offering to fix it he told me that I should go buy some epoxy at home Depot to stop it . I thought that was unprofessional but I let it go and paid him anyways, after repairing the pipe myself I let the sink run for a while to test out my repair and noticed that the pipe he installed had a small leak , so I called customer service and they sent the same guy back . It was evident he was irritated at the fact he had to return , he accused me of causing the leak myself before he even looking at it . He said " ll play your little game " what ever that means .I should have asked him to leave right there , but i let him take a look at it . He did not attempt to fix it or even test it for that matter , he saw some chrome coming of the pipe he installed and again acaused me of tampering with the pipe , he than took pictures of the pipe for evidence . I just wanted it installed correctly. As he was leaving he called his manager and accused me of tampering with the plumbing , and than told me his boss would be here on Monday (this was Friday evening ). I than called head office and had a manager come by the next day , he came to check out the leak , it was not leaking at the time but he did notice the top nut was loose and was most likely what caused the leak before . He than told me that the installation wasn\'t done properly because the two elbows were too close , after explaining how important customer service is to them he offered to have the job done correctly for a discount , and offered a discounted membership plan. This is a terrible offer considering I had already paid 340 dollars to have it installed incorrectly plus 20 dollars on the repair kit I had purchased my self , and was insulted by being falsely accused of tampering with the plumbing . I think by offering to do it for free would be the least they would offer considering the horrible service . Actions speak louder than words . Saying customer service is important to you and showing it are two totally different things. If your going to have outrages pricing , your service should be outstanding. I will not be recommending this service, I will actually be sharing this experience with friends and family in hopes they avoid the high prices and bad service .