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Western RV Country

3.3 180 reviews on WhirLocal

Review

Sale was very good. Service ridiculously bad.

When I purchased my new motorhome I was feeling pretty good. Mike Kwasek was friendly, knowledgeable and treated us very well. After using the unit a few times we found a number of items needing warranty work. Nothing too major but when you try to book a service appointment it literally takes months to get in. When I brought my unit in for my scheduled appointment service had it for 9 days and still had to order parts for installation later. When the parts came in I again made an appointment months down the road and again when I brought my unit in I was told service was a couple weeks behind. It took a full month from when I dropped it off to get it into the service bay. When I purchased the unit I had much better price quotes from RV Direct in the states but chose to buy local to support local business and be confident that I could get service conveniently as required. So far all I got was the higher local price on the unit and a ridiculously bad service experience.

BM
Bryon M.

More Reviews of Western RV Country

All Reviews
  • Oct 12, 2019

    First RV purchase

    Thx to Keith for being patient and knowledgeable with helping us through our first rv purchase. We are looking forward to makings lots of family memories in our new RV.

    Adele H. Read Review
  • Oct 11, 2019

    Big thanks to Keith and the team.

    Very good service, everything was clearly explained. Thank you Keith for all your help.

    STEPHEN H. Read Review
  • Oct 10, 2019

    Great follow ups to make the sale!

    Great thanks to Keith and Aniz for helping us to get into new trailer. If Aniz and Keith hasn't phoned, we wouldn't have found our new trailer. Happy to refer all my family and friends to those two great guys! Thanks again.

    DEVON S. Read Review
  • Sep 28, 2019

    Excellent Customer service

    It has been a pleasure dealing with everyone here, particularly Denis, Audrey and Randi

    Kelly S. Read Review
  • Sep 28, 2019

    Big Thanks!!!

    Excellent service, prompt reply, great customer service from Keith. Would recommend to all my family and friends. Again thank you for all your services.

    ANTHONY B. Read Review