Based on the other reviews you could say I took a risk and I’m glad I did. I hired Mark last October to do an easy modification. It is clear when communicating with him that he has a full schedule. And I’m ok with that and it’s something you have to understand and respect. I’m not sure the other reviewers understand that. The job he did in October went well and I hired him again recently for another small job. He did everything he could to service me just hours before catching a flight to go on vacation. This was after he finished up a job at an apartment complex that had 30 units without water. That goes along way with me and I’ll be calling on him again.

I have to use this guy because my management company does. First appointment, he completely forgot about. Called 20 min after he was supposed to arrive and he couldn't even remember the issue we had discussed just a few days prior. He did manage to make it later that day but how he acted like I was supposed to be grateful about that irked me when he wasn't professional enough to even remember the original appointment we made and discussed twice. Unfortunately the problem wasn't fixed (admittedly not his fault) so called the management company again. Several days pass and I hear nothing. Call management company a third time. Finally plumber gets back to me. Says he can come that very day and seems shocked when I tell him I can't cause I'm at work. He tells me to text him my info and he'll let me know later. Well later has happened and to nobody's shock I haven't heard back. Guess I'll be making a fourth call to the management company. If I had a choice I would never use this guy, no idea why the management company does

My landlord uses top notch plumbing regularly, so Mark has been out to my house 3-4 times for relatively minor issues. Not only has he never successfully fixed what he was sent to fix, but he usually doesn't leave before creating at least one new problem or somehow making something even worse. Once, he was sent out for a leak in the basement. A roofer had already identified the problem as cracked flashing allowing rain to flow down along a pipe into the basement, but Mark invented a bathtub leak, replaced the caulking (lazily and sloppily, I might add), and then essentially glued the faucet handle down with caulk. The leak in the basement continued, and I had to figure out how to fix the bathtub before I could take a shower. Another time, he was sent here because our basement sink basin was leaking when the washing machine drained into it. When he left, I noticed that the faucet was leaking worse than it ever had before, and the next day when I ran a load of laundry, the original leak was every bit as bad as before he came. On top of this, he is rude and uncommunicative over the phone, often foregoing scheduling, just calling for the first time when he's 30 minutes away and expecting you to move your life around to accommodate him. Overall, I would recommend literally any other option over using top notch plumbing. In my experience, it saves a tremendous amount of time and headache (and money if you aren't a renter like me) to just look up how to fix the problem and do it yourself, because otherwise you'll just end up with more problems than you started with.

They were fast in responding to my request for help, same day even. The plumber was polite and friendly. He stuck to the price quote. And preformed the service correctly. I tried to get other Plumbing businesses to work for me but they could not schedule my request till the middle of next month or did not answer their phone? Unlike Top Notch Plumbing who were excellent. We again had a Plumbing emergency and Mark came within a hour to fix the leaking bathroom sink.

Unfortunately I fell for the good reviews online. Mark came as scheduled to install a drip pan under the water heater as requested by the new owners of our condo. It passed all tests and had been working fine until Mark came and did his work. He charged us $ 710 to do the work, and in the process damaged the water heater so that it no longer heated the water for more than a few minutes, and did not pass the re-inspection We had to pay another $1,000 to get a new water heater and drip pan. The first time I called to tell Mark it wasn't working he told us we could fix it ourselves. Another call to him to discuss this situation was ignored. .