Alfredo and team did a fantastic job! They were transparent, informational and professional. The crawl space cleanup was done in timely manner. We would hire Restoration1 again!

We had a major hot water leak in our crawl space that essentially ruined our entire crawl space and first floor of our home including some walls. I highly recommend this company. There were so many people involved but Will was our supervisor and Cody worked with our insurance company. These guys were excellent at keeping us updated, answered our million questions. They were extremely polite and respectful. They called 30-45 minutes before every visit to warn us that they were coming. They always told us before they left and spent time explaining what they had done, what they had found and what needed to be done. Cody essentially took the lead at working with the insurance company and he fortunately has the experience and knew exactly what they needed to get things approved within days. I was very impressed with what they did. That was our experience with the mitigation side of Restoration 1. Our plumbing company had worked with Restoration 1vand he also was impressed with their work!

The response was very fast. Pinhole leak in cold water line to outside faucet, lot of water in crawl space. Next day crew were great, they also did rest of clean up and finishing. People skills are excellent. Follow up by Cody has been very good. Highly recommend Restoration 1!

Let me start with the good. They arrived fairly quickly. About 4 hours after calling and signing all their contracts. From there it went downhill fast! 2 fellows showed up, one worked on the clean up of a sewer failure the 2nd spent the whole time taking photos and documenting. He spent most of his time trying to get me to file an insurance claim. We had about 1/2 inch of water in the master bath from overflow that backed up in the shower. They did the clean up and put out 2 fans and one dehumidifier. All told about 4 hours at the hose day one. That night (3am) I got up and headed to the bathroom to find the dehumidifier was leaking all the water out of it and spilling on the floor. Also they had left the black cord for the fan laying in the doorway and I tripped on it and fell. ( as a side note I had spine surgery 5 days earlier) the next day 2 new fellows The next day 2 new guys showed up, again one worker and one documentation worker. Again the document worker immediately started to push me to file a insurance claim, I told him that he didn’t have to do any documentation and that we had decided to not follow their recommendation to tear up the heated flooring or cut out the bottom of our drywall. For further restoration. He became a bit belligerent and left the house. I asked that they remove the equipment and the young worker fellow did while the documentation fellow sat in his truck. About 2 hours at the house that day. The following day I received a long email from yet another third documentation fellow outlining how I really need to file an insurance claim. I politely declined again, this was not a Major flood situation. Today received ( and paid) a bill for $2087.61. It sure felt like these folks only wanted to get into our insurance policy to get as much as they could from the insurance company. This is a company that I cannot recommend to anyone. (Unless you hate your insurance company)

Restoration 1 was amazing from the first point of contact, talking with Cody and all the way through the kind interaction with Nikki asking for a review. The job site was left spotless every day. They took tremendous care to contain all the mess that came along with a sewer line backup. The first people I talked to clearly explained what the plan was. The were kind, professional and knowledgeable. The technicians gave me regular updates with easy to understand procedures, processes and timelines. Cody was a rockstar. They billed my insurance directly which was very very nice for me. I hope I never have a loss of this size again and if I do I know who I am calling.