Would not recommend
Called to arrange service 2 days in advance, I was given a 2 hour window in which a technician would arrive and was told they would call to confirm. I waited the 2 hours and no one called and no showed up so I called the office. I was told they were busy but they would investigate and call me right back. I waited another 30 minutes and no one called me back so I just cancelled as there are several reputable plumbing services offering 24 hour service.
In my opinion Hy-Pro is not very professional so would not recommend. I hope they will keep one promise and still make the $1 donation to Make -A-Wish !
Service Tech named Gageno Bimbra was excellent!
I have to say I will definitely recommend service technician "Gageno Bimbra" to any of my friends or professional network....his work was done in a timely manner and he was very friendly. Most of all he took the time to explain his work and why he was doing what was being done. We had an issue with our "P-trap" in our laundry room which was giving up an foul smell....needless to say we needed it fixed in a hurry.
I would highly recommend that he is recognized by management for being customer conscious and represntented the company very well.
Satisfied customer here!
untitled
Good work Eric and Will
Stellar Service
It started with unexplained water in my basement and progressed to Niagara Falls over the course of 24 hours. I contacted Hy-Pro on a Monday morning and Ian Manser was here to assess the problem later that morning. A blockage in the lateral drain. Tuesday morning, Shawn Resendes and Ian arrived to assess exactly where the problem was. Once determined it was outside my house, Shawn replaced the bottom portion of the stack, installed a cleanout and reconnected me to the city lines. He replaced the portion of the concrete floor where they had to dig to assess the situation then plans were made to excavate the next morning. Hy-Pro took care of making all those arrangements including arranging for the locates to be done. Once the damage was exposed, the repair was expertly completed - they even took care and helped me move some of my garden plants. Every member of this crew and those in the office were absolutely wonderful! My thanks go out to all: Ian, Shawn, Will, Jim (who operated the backhoe-sorry may have name wrong), Devi and Sandra. I would highly recommend Hy-Pro as they were incredibly responsive, knowledgeable and their professionalism was outstanding!
Excellent Service
Quick professional manner with excellent product knowledge. Should the need arise I will definitely call again and ask for Jeremy. Would definitely recommend.
Great Service!
Great service. Fast, friendly, and professional. The work was done excellently, and the work area was clean when the job was finished. I would definitely use Ali at Hi-Pro again for future plumbing needs.
Good job!
Jayme was extremely thorough and professional. He took time to explain exactly what needed to be done and why. We will definitely be calling them if the need arises.
Disappointed and Confused
We called last week inquiring about service to our Aquamaster water softener. We were told that you didn't carry Aquamaster parts, which we understood, but that you were capable of diagnosing the issue and doing a quick repair if one was warranted. I scheduled an early morning Friday appt but it didn't pan out for a variety of reasons, one was which I was told you were dealing with two separate water softener 'emergencies', which I took to mean repair-related issues. Rescheduled for this afternoon (sept 7) - it was a bit outside the window of time we were given, but the dispatcher called to say that a service person would be dropping by momentarily. A few minutes later, said service person called and explained that he couldn't do anything for me because "we only install water softeners, not repair them'. He told me there was no point for him to come by as he wasn't able to service it in any way shape or form. I don't understand ... when we called, we spoke to a gentlemen (sorry, didn't get a name) who explicitly said that they could send someone to look at it, diagnose the issue and either fix it or suggest where to go to fix it for about $185. I don't really understand how we went from that promise to a 'sorry, we don't do that type of work' in a matter of a week. Seems like the right hand isn't talking to the left at HyPro ...
Crazy driver
Your driver nearly took me out when I pulled out of my driveway on 15 sideroad in Milton.. The speed limit is 40 (hospital zone) and I had to gun it and reached 80 to avoid getting rear ended... Car 48 at 12:15 pm August 2. Next time I'll call the police. My driveway is on top of a hill in a winding road. Speed limits are for a reason.
Fantastic Sevice
They did an excellent job , easy to talk to explained exactly what they would be doing ( installing a liner in sewer pipe) and repaired another small problem which they found which as a senior on a fixed income these things are greatly appreciated I would recommend them to any one with same problem . Unfortunately I do not remember the three names but I hope the bosses commend them
Terrible service - would not recommend
I Had a plumber install a trap and drain for my bathroom sink , when he was finished one of the pipes he had connected to was leaking , but I guess it was part of the original plumbing so instead of offering to fix it he told me that I should go buy some epoxy at home Depot to stop it . I thought that was unprofessional but I let it go and paid him anyways, after repairing the pipe myself I let the sink run for a while to test out my repair and noticed that the pipe he installed had a small leak , so I called customer service and they sent the same guy back . It was evident he was irritated at the fact he had to return , he accused me of causing the leak myself before he even looking at it . He said " ll play your little game " what ever that means .I should have asked him to leave right there , but i let him take a look at it . He did not attempt to fix it or even test it for that matter , he saw some chrome coming of the pipe he installed and again acaused me of tampering with the pipe , he than took pictures of the pipe for evidence . I just wanted it installed correctly. As he was leaving he called his manager and accused me of tampering with the plumbing , and than told me his boss would be here on Monday (this was Friday evening ). I than called head office and had a manager come by the next day , he came to check out the leak , it was not leaking at the time but he did notice the top nut was loose and was most likely what caused the leak before . He than told me that the installation wasn\'t done properly because the two elbows were too close , after explaining how important customer service is to them he offered to have the job done correctly for a discount , and offered a discounted membership plan. This is a terrible offer considering I had already paid 340 dollars to have it installed incorrectly plus 20 dollars on the repair kit I had purchased my self , and was insulted by being falsely accused of tampering with the plumbing . I think by offering to do it for free would be the least they would offer considering the horrible service . Actions speak louder than words . Saying customer service is important to you and showing it are two totally different things. If your going to have outrages pricing , your service should be outstanding. I will not be recommending this service, I will actually be sharing this experience with friends and family in hopes they avoid the high prices and bad service .
Excellent Service - Fast and Professional
After having my driveway paved I realized I had a problem with the sump pump discharge. I spent a few days researching alternatives and was beginning to think I had a real problem. However, I phoned Hy-Pro and Frank Tillmans showed up within an hour. He quickly came up with a solution that hadn't been considered before. Two days later he came back to do the job as scheduled, finished in a couple of hours and my sump pump discharge issue has been solved. Frank did a great job and I would recommend him to anyone looking for plumbing/drainage work.
Fantastic Service!
I called HY-PRO on a Wednesday, and they were able to send Jeremy Leeman out the next day. I was told he would come between 4-7 p.m. and he was there right at 4 p.m. He was quickly able to determine the problem I had with my shower handle and fixed it very quickly. Mr. Leeman was professional and courteous. I especially liked that there was no cost for someone to come out and I knew what the cost would be before he started working. I will definitely use HY-PRO again if I have a plumbing issue!
Never Use this company!!
No quotes or ballparks were given over the phone, instead I was told a technician would provide a quote up-front and I could go ahead with the work if I choose. When the technician showed up, he blew through the door in such a rush about the appointment he was already late for and having enough time to solve my problem that I was caught off guard and a quote was never given. He snaked the drain which took 15 minutes from start to finish of clean up- he then presented me with a bill of 270.00 for 15 minutes of work. Other companies I had called charged 90.00 fee to show up and 90.00/hour which would have been about 112.00 for the same service. The company- specifically the manager Mike won't return calls and address our issue. I will make sure everyone I know hears about this service
Excellent Service!!!
We called this morning when we discovered our sub pump failed and our basement was flooding. The technician, Eric C, responded in record time. He was not only knowledgeable, but he was the utmost in professionalism. We are thrilled with the work and would definitely request him again. Thanks Eric for all your hard work!!!! We will definitely recommend Hy Pro, and Eric to all our friends!!!
Great Service, Amazing customer service
Hi
I would like to say that Eric C from the Cambridge outlet was amazing. He came in at 10:30 pm at night on a Sunday, helped us out, and stayed and did a quote for some work we want to get done. Great guy really seemed to want to help us, and cared about the quality of work, very rare.
Thanks Eric, we will defiantly use your company again, because of you.
Michelle
Good service. I would recommend
I have had a lot of problems with my kitchen sink / plumbing. Jeremy is the first plumber to address the slope of my drain - even tho I have specifically asked about it previously. He was courteous and professional and cleaned up when he was done. I would recommend him. Thanks Jeremy
Great service from phone call to jobs completion
I would like to thank all of the Technicians who worked on my house, including, Ian Manser, Eric Perrault and Newton. I had to have my main pipe replaced under my house. The response was quick and the work was done very professionally. They got my house working again, as the broken pipe left me with no toilet, shower, laundry etc. Thank you Hy-Pro, i would call you again in a second.
Ed is Awesome!
Not only did we have service within 1/2 hr of the call, but it was arranged with the same "amazing tech" that looked after an issue last year in the house for us. Ed is so professional, yet down to earth & compassionate ~especially while dealing with the "senior citizen" of the house. His work is always thorough and he explains the process before, during and recaps what happened...which in this house that approach is greatly appreciated. Ed is a pro as a plumber and PR guy, a true asset to the organization...All around the attention and service from the office to the tech. has created a following from this address.
Fantastic Service.
A quick Response from the call to the plumber, on arrival Kevin Caputo quickly got to work to diagnose the problem a friendly and professional service, a very hard job but well done Kevin Caputo, will use this company again.