Horrible horrible customer service. I ended up cancelling my order and ordered the parts myself self and installing them, which took me a whole 48 hours to do. I had waited two weeks for parts to come in. I have requested a refund and the rep said she would escalate my request to the owners. Well I still havent heard from them. I also sent an email to them as well with no response. HIGHLY DO NOT RECOMMEND. I never received any call back or updates on my order. I had to call to check and was ALWAYS promised a call back and until today a month later, still no phone call or response.

This is hands down the worst company I have ever dealt with. Eight weeks, four visits, non-responsiveness, intentional deception, an address that leads to a vacant store front, $1,000 spent, and our refrigerator is still broken. I would literally go without a refrigerator before giving them another dime. I could elaborate but it starts to get mean.

I only gave them one star because I was extremely dissatisfied with their conduct and their ability to diagnose the problem with my washing machine. They total bill was $322.59. They said that I had to pay for the part before they could order it which I had no problem with doing. Since I was paying with cash I went ahead and gave them $200. They did not have change of course. They told me the price of the part which I don't remember now but I told them to just go ahead and keep the change and put it towards my total bill. I was confused at their diagnosis because that didn't seem like it had anything to do with what the problem was, to me anyways. The washing machine was making a squeaking sound when it was turned on. They said that the problem was that a sensor for the cold water was not working and I needed a new sensor. I question them about the machine making noise and they said that the sensor was the problem. I should not have but I went ahead and gave them $200. After about 2 months of not hearing from them I called another company and they came and fixed my washing machine in just about 2 hours. The total bill from them was $148.55. They said that the problem was the belt. My machine has been working great since those guys repaired it. I will never give Campbell heating and air my business again. They have even refused to refund my $200.

Someone was out in mid-December from your company to look at my Whirlpool refrigerator. The water dispenser in the door had stopped working. The technician took the water filter out of the fridge, took it to my kitchen sink and shook it real hard several times, then put it back in the fridge and tested the dispenser and the water came out. He said it was frozen. That fix only lasted a short time (less than a week). But it was a busy time and I did not call you to send someone back out. Time passed and the ice maker quit working. I didn’t call anyone until this month; a different company came; the technician removed the water filter and said it had froze up, he let the filter soak in hot water for 10 minutes or so, he adjusted the temperature setting on the fridge and advised me the replace the part that holds the water filter due to the age of my fridge. Today he came to install the new part; he discovered that someone had folded a piece of plastic and put inside the part that holds the filter in tightly. Since nobody but your repairman, today’s technician and myself has ever touched the filter, I feel like your repairman left it there. I feel like I was taken advantage of by the lack of effort your technician spent when he came in December.

Had service on 2/27 , had to pay half of cost and wait on part. Was sent automated text about invoice. Had to call about when part will be in. Was notified on Friday the 3/20 that I will get a call on 3/23 Monday with a time they could come out to finish fixing my dryer. And no I was not watching my phone waiting for them to call. On Tuesday I was told they called and left a message will be out Friday the 3/27 to fix the dryer. U were more interested in ur generated invoice but could not generate me with an update on when the part will be in. Be more interested in the service that u provide then the cost. I waited for poor service and was locked in by having to pay half up front. Now I know the real purpose of a review