1-Star Review of Campbell Appliance Heating & Air Inc.

Someone was out in mid-December from your company to look at my Whirlpool refrigerator. The water dispenser in the door had stopped working. The technician took the water filter out of the fridge, took it to my kitchen sink and shook it real hard several times, then put it back in the fridge and tested the dispenser and the water came out. He said it was frozen. That fix only lasted a short time (less than a week). But it was a busy time and I did not call you to send someone back out. Time passed and the ice maker quit working. I didn’t call anyone until this month; a different company came; the technician removed the water filter and said it had froze up, he let the filter soak in hot water for 10 minutes or so, he adjusted the temperature setting on the fridge and advised me the replace the part that holds the water filter due to the age of my fridge. Today he came to install the new part; he discovered that someone had folded a piece of plastic and put inside the part that holds the filter in tightly. Since nobody but your repairman, today’s technician and myself has ever touched the filter, I feel like your repairman left it there. I feel like I was taken advantage of by the lack of effort your technician spent when he came in December.