1-Star Review of Campbell Appliance Heating & Air Inc.

I only gave them one star because I was extremely dissatisfied with their conduct and their ability to diagnose the problem with my washing machine. They total bill was $322.59. They said that I had to pay for the part before they could order it which I had no problem with doing. Since I was paying with cash I went ahead and gave them $200. They did not have change of course. They told me the price of the part which I don't remember now but I told them to just go ahead and keep the change and put it towards my total bill. I was confused at their diagnosis because that didn't seem like it had anything to do with what the problem was, to me anyways. The washing machine was making a squeaking sound when it was turned on. They said that the problem was that a sensor for the cold water was not working and I needed a new sensor. I question them about the machine making noise and they said that the sensor was the problem. I should not have but I went ahead and gave them $200. After about 2 months of not hearing from them I called another company and they came and fixed my washing machine in just about 2 hours. The total bill from them was $148.55. They said that the problem was the belt. My machine has been working great since those guys repaired it. I will never give Campbell heating and air my business again. They have even refused to refund my $200.