Online reviews can make a big impact on small businesses. Glowing five star reviews are often a deciding factor when potential customers search your business online, while difficult one-star complaints can make them think twice. However, how a business responds to reviews (of any rating) can say as…

Homeowners know that clean carpets are central to a fresh, inviting home. However, proper carpet care impacts more than just aesthetics. It also affects air quality and the carpet's longevity and can be crucial in managing dirt, allergens, and odors. To help us better understand what proper carpet c…