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Salem Heating and Sheet Metal

4.7 37 reviews on WhirLocal

Trusted by 1 place
Review

Superior Customer Service All Around

Salem Heating has surpassed my expectations at every level. When our heating system died in our home, Salem Heating was one of several vendors to come out and provide me a bid for a replacement system.<br /> <br /> Kyle, our initial contact, was thorough, professional, and was able to assess our needs easily, He took the time to explain the entire process to us, from estimate to final inspection, giving us a a sense of confidence in the company.<br /> <br /> Once the bid was approved, they sent their technician out for a pre-installation review. This was a valuable service as it eliminated the delays on install day that can occur if something unepected comes up. Again, our sense of confidence in Salem Heating was firmly set by this experience.<br /> <br /> On install day, a crew of technicians reported to our house on time as promised, and immediate went to work. Their workmanship was nothing short of masterful, the completed system far surpassed the quality of our original system, and the house is heating more evenly than before. I would highly recommend Salem Heating.

MC
Mark C.
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More Reviews of Salem Heating and Sheet Metal

All Reviews
  • Feb 5, 2020

    Great company to work with

    Replaced our furnace in our home. From beginning to end, they were great. Not only were they the best value, but they were always early, they were communicative, and even explained every step of the way. I also appreciated that they didn't try to upsell me unnecessarily. I mentioned the next best furnace, and he explained why it wouldn't be necessary or cost-effective. Each person was friendly, and made us feel at ease knowing it would be done right. Even the electrician who came out afterward, from an unrelated company, had great things to say about them.

    Cody C. Read Review
  • Feb 10, 2016

    an eperienced team/willing to please

    my ductless heat pump was a difficult job made easy by the experienced professionals at Salem heating

    dave p. Read Review
  • Jan 28, 2015

    Great job and awesome service!

    Really love what your crew did with installing the new furnace. Outstanding and quality work. The new furnace looks and works great. Thank you!

    Chris E. Read Review
  • Nov 25, 2014

    Great Service wonderful people

    I had to write you a note and tell you how wonderful our experience was with Salem Heating & Sheet Metal. From the beginning to the end of this job. I have to say I was dreading just having to get a new furnace and air conditioner. From the very first time we met Kyle with all of his enthusiasm and salesmanship we were sold. Then to Ed he was so great at mapping everything out so organized so impressed with him. Then we get to Josh Stone and Mike Cordova those two guys had a challenging job to do. I can not express enough these guys worked from the time they showed up to when they left we had three days of this. I was so impressed with these guys I don't even think they took a lunch. When Ed called and said he would have to send two other guys to finish to be honest I thought oh no I hope they are as good. Although they were not here but tops two hrs on Monday Mikael Sloane and Jakob Miller did a great job of getting it done. Now I have to get to Scott Lineburger what a great person he is. He made sure I understood everything about the Costco rebate and our Energy Tax Credit. <br /> <br /> I hope you realize what a great group of people you have working for you. I will recommend Salem Heating & Sheet Metal to all my friends and family. Thank you again for making this job at our home a pleasure.<br /> <br />

    Darrell S. Read Review
  • Nov 25, 2014

    Outstanding product, salesman, and service

    Salem Heating is completely customer driven and one of the very few businesses that I've experienced who is so dedicated to their word. I am converting from oil to gas and started with a furnace; i will use this company to slowly but surely convert all my home heating/air/water/and appliances to gas. I wish there were more stars available.

    kelly h. Read Review