Salem Heating is completely customer driven and one of the very few businesses that I've experienced who is so dedicated to their word. I am converting from oil to gas and started with a furnace; i will use this company to slowly but surely convert all my home heating/air/water/and appliances to gas. I wish there were more stars available.
Replaced our furnace in our home. From beginning to end, they were great. Not only were they the best value, but they were always early, they were communicative, and even explained every step of the way. I also appreciated that they didn't try to upsell me unnecessarily. I mentioned the next best furnace, and he explained why it wouldn't be necessary or cost-effective. Each person was friendly, and made us feel at ease knowing it would be done right. Even the electrician who came out afterward, from an unrelated company, had great things to say about them.
my ductless heat pump was a difficult job made easy by the experienced professionals at Salem heating
Really love what your crew did with installing the new furnace. Outstanding and quality work. The new furnace looks and works great. Thank you!
I had to write you a note and tell you how wonderful our experience was with Salem Heating & Sheet Metal. From the beginning to the end of this job. I have to say I was dreading just having to get a new furnace and air conditioner. From the very first time we met Kyle with all of his enthusiasm and salesmanship we were sold. Then to Ed he was so great at mapping everything out so organized so impressed with him. Then we get to Josh Stone and Mike Cordova those two guys had a challenging job to do. I can not express enough these guys worked from the time they showed up to when they left we had three days of this. I was so impressed with these guys I don't even think they took a lunch. When Ed called and said he would have to send two other guys to finish to be honest I thought oh no I hope they are as good. Although they were not here but tops two hrs on Monday Mikael Sloane and Jakob Miller did a great job of getting it done. Now I have to get to Scott Lineburger what a great person he is. He made sure I understood everything about the Costco rebate and our Energy Tax Credit. <br /> <br /> I hope you realize what a great group of people you have working for you. I will recommend Salem Heating & Sheet Metal to all my friends and family. Thank you again for making this job at our home a pleasure.<br /> <br />
Asked the salesman from Salem Heating for a quote and after the quote, he dropped the ball with little follow-up. To their credit the rest of the team Scott, Wayne and Ed followed up with attention to our every need and concern. Days of installation were handled expertly by the two installers Mike and Josh. Not only were they knowledgeable, but they exhibited extraordinary customer service. This was a real turn around situation where the team saved the day!
