Skip to main content
Salem Heating and Sheet Metal

4.7 37 reviews on WhirLocal

Trusted by 1 place
Review

Disappointed!

We called Wednesay 11-27-13 because our furnace had gone out and needed someon to come take a look at it. We were told to leave a voicemail for Jason in the service depratment. We never recieved a phone call back. Follwing the Thanksgiving weekend we called again to schedule a time for someone to come take a look at our furnace. We were told that someone would be available Monday 12-9-13 between 8:00 am to 12:00 pm. Nobody showed up. We called and were told to leave a voicemail for Jason. We were dumped into the voicemail to find out that the mailbox is full, and the call was ended without being able to leave a message or speak with a person. We called back just to find out if we were on the schedule. After waiting on hold for 15 minutes Jason called my cell phone (not the line I was waiting on hold for) to inform me we are on the schdule for Tuesday. What? Horrible customer service and we will be enduring another night of freezing temperatures.

BW
Brian W.
Leave a Review View Profile

More Reviews of Salem Heating and Sheet Metal

All Reviews
  • Feb 5, 2020

    Great company to work with

    Replaced our furnace in our home. From beginning to end, they were great. Not only were they the best value, but they were always early, they were communicative, and even explained every step of the way. I also appreciated that they didn't try to upsell me unnecessarily. I mentioned the next best furnace, and he explained why it wouldn't be necessary or cost-effective. Each person was friendly, and made us feel at ease knowing it would be done right. Even the electrician who came out afterward, from an unrelated company, had great things to say about them.

    Cody C. Read Review
  • Feb 10, 2016

    an eperienced team/willing to please

    my ductless heat pump was a difficult job made easy by the experienced professionals at Salem heating

    dave p. Read Review
  • Jan 28, 2015

    Great job and awesome service!

    Really love what your crew did with installing the new furnace. Outstanding and quality work. The new furnace looks and works great. Thank you!

    Chris E. Read Review
  • Nov 25, 2014

    Great Service wonderful people

    I had to write you a note and tell you how wonderful our experience was with Salem Heating & Sheet Metal. From the beginning to the end of this job. I have to say I was dreading just having to get a new furnace and air conditioner. From the very first time we met Kyle with all of his enthusiasm and salesmanship we were sold. Then to Ed he was so great at mapping everything out so organized so impressed with him. Then we get to Josh Stone and Mike Cordova those two guys had a challenging job to do. I can not express enough these guys worked from the time they showed up to when they left we had three days of this. I was so impressed with these guys I don't even think they took a lunch. When Ed called and said he would have to send two other guys to finish to be honest I thought oh no I hope they are as good. Although they were not here but tops two hrs on Monday Mikael Sloane and Jakob Miller did a great job of getting it done. Now I have to get to Scott Lineburger what a great person he is. He made sure I understood everything about the Costco rebate and our Energy Tax Credit. <br /> <br /> I hope you realize what a great group of people you have working for you. I will recommend Salem Heating & Sheet Metal to all my friends and family. Thank you again for making this job at our home a pleasure.<br /> <br />

    Darrell S. Read Review
  • Nov 25, 2014

    Outstanding product, salesman, and service

    Salem Heating is completely customer driven and one of the very few businesses that I've experienced who is so dedicated to their word. I am converting from oil to gas and started with a furnace; i will use this company to slowly but surely convert all my home heating/air/water/and appliances to gas. I wish there were more stars available.

    kelly h. Read Review