Disappointed
I was told I would be served between 8am -11 am and I would have someone show up, give me a quote and complete the service within this time. I was told that I was the "first" job of the morning.
I heard nothing until 10:30, which I was told, I was slated as "next" in line, I was informed at this time that I would be called when the attendant left and was on their way to my home.
I heard nothing by 12pm, not even a call informing me someone was on the way and "almost" to my house. I wasted 4 hours of my day off waiting for a problem to be fixed, and no one showed up to even assess the problem. I am disappointed that my time was wasted.
Fantastic Service
Best plumbing service I have ever received when I compare the service to other plumbing services I had used in the past. Technician was very professional and addressed my current issue in a timely manner. When job was finished I was thanked and was never advised to have additional work done. The only mention of doing any additional work was when I had mentioned something I may want to update in the future and Technician said when ready please consider using Hy-Po.
Great service
Appreciated the prompt calls to notify me about when the technician could come out. I was shown the prices for the various jobs, the work was explained, the technician was courteous, friendly, and got down to work and got the job done quickly. Would definitely recommend you guys.
Fast, clean and well done
Very pleased with all the work Eric did. Nice presentation with the tablet paper free experience. I will keep you in mind and recommend you to any that ask me about getting a plumber.
Amazing service
Jeremy was extremely professional and explained what all needed to be done.
Highly recommended !
Great Service
Jeremy was polite, courteous and knowledgeable. He provided fast efficient service and I would strongly recommend. He gave up his Saturday night to repair our clogged drain line and our family really appreciated it.
Stefan
Great service
My technician, although his name escapes me, was completely professional. He was polite, efficient and was able to offer valuable advice above and beyond work done.
Fast and Efficient Service
We were very pleased with the professional service received by Jeremy. He represented Hy Pro well. His estimate was fair and the work was thorough and with excellence. He tackled each of our three challenging jobs quickly. We highly recommend Jeremy Leeman. Thanks so much Hy Pro!
Changing Faucet
We had an emergency with water leaking in the kitchen.
I called up your company on Friday around noon and they were able to send a plumber to look at it immediately same evening by 6 pm, which was my preferred time.
Jeremy came in and right away concluded that we needed a new faucet and other plumbing was fine. He came back on Saturday next day to install the faucet. He was done in less than 30 minutes and was patient with answering out questions about the faucet.
He also pointed out what are most important things to know for the future, and that we need to keep the faucet key with the instructions and that there are some parts under the sink to watch out for around granite.
Throughout both visits he was polite, professional and attentive.
I feel that we were well taken care of with minimal notice and that the work was very well done.
Thank you Jeremy!
good service but expensive
I had a clogged drain pipe and they managed to solve the problem. However their service is ridiculously high. For 20 minutes of work they charged $225+taxes. Absolutely exaggerated price.
Absolutely Stupendous Service :)
I extremely appreciate the quick and fast service of your company. Also thanks to Jeremy for doing an amazing and clean job. I had no idea what was going on and he was extremely nice and friendly and explained everything so I knew what was being done. He knows what he's doing and how to do it couldn't ask for a better technician.
Honestly if you need work done and done right these are the people to call :)
amazing right from my first call
Hello, I just wanted comment on my experience today with your company.
Right from speaking with the dispatch I was impressed, when Mike, arrived on time even in this snow storm he was extremely professional, and well knowledged in furnace function and repair. Please let your company know that I am impressed and will recommend you anytime. Thanks for getting my furnace back on and giving such good service.
Happy
the tech that came out to my place was very informative very happy with service
Professional
I had a technician out for my main drain the tech was was professional, very clean and the service was great
Very disappointed
I called to have someone come out and look at my faucet that was leaking. An appointment was booked for November 18, in the evening as I work. At 8:00 pm I called to find out if they were still coming. Told not tonight as a couple of people had called in sick and would be out the next day. Could have called me to let me know, which was not the case. November 19 there was a storm and message was left couldn't make it. I understood this one. Rebooked for November 20. Received a message won't be out tonight as roads slippery. Odd thing was that I made in home in 40 minutes from Oakville and roads were a little wet but ok. Rebooked for November 21. Received message, plumber just finishing up a job and would call as soon as he was on his way. No call and a no show. Very disappointing. I guess my job wasn't big enough to have someone come out. Would not recommend this company.
Remarkable
I just wanted to say that your company is remarkable. After calling another company and being left on hold for 30-45 mins I decided to call your company. Not only did I get to speak to someone right away you also called me earlier than my appointment time to see if I was available for the technician to come early. You came to my rescue and I thank you for that and I will be recommending your company to all my friends.
Thanks again
Great Service
John was not only very efficient, he was very informative, professional and provided lots of advice with an honest opinion about priorities for future service. I would definitely recommend him and your service.
Vey Impressed!
I had an emergency late last night. My basement drain was backing up and sewage was slowly starting to fill my basement. When Alan arrived he quickly asessed the situation, described what needed to be done and fixed the problem. I was throroughly impressed with his professional behaviour and outstanding customer service. If i ever had another plumbing problem or knew someone who did, I would recommed HY-PRO Plumbing and Drain Cleanage.
absolute pleasure
I had your technician Eric Perrault respond to my call regarding a service i needed.He was an absolute pleasure and I will be recommending him and your company to my family and friends
Thanks again
Always use Hy-Pro
very happy with the service I always use your company and recommend the company to others