Professional, competent, and quick
We called late Saturday night after realizing our sewer line was clogged. Jeremy called back within 10 minutes and arrived within 2 hours. He inspected the situation, suggested alternative courses of action with firm quotes, and took great care as he went to work. With the problem solved he then explained possible root causes and gave us a quote for future recommended work.
I run a national service firm and now have a new Standard for my team to aspire to. Thanks Jeremy.
Great Job Eric C.!
Thanks Eric C. I ran into a problem with a DIY plumbing problem. Was trying to replace my tub spout but got in so far and then it was beyond my capabilities. Called Hy Pro who set appointment for next day. Eric showed up on time the next day and fixed the problem professionally. He was professional, knowledgeable, and courteous. Even informed me of new ways of things being done ie. silicon seal vs plumbers putty which I was going to use. Would recommend Hy Pro for your plumbing problems.
Great service!
Doug was amazing! He was very friendly, knowledgeable and got the job done rather quickly. He had to trouble shoot since the first seal didn't work and he knew exactly what to do. I would hire Doug back in an instant.
Great Service by Jeremy Leeman
I had a sewer back up in my hundred year old house. Jeremy arrived to save the day! He was friendly, polite and totally professional. He explained all my options ( and my wonky plumbing) to me in a clear, easy to understand manner. The problem was solved in the most efficient, economical way possible. Thank you!!!
Amazing Service by Ken
Ken is excellent. Our kitchen sink and dishwasher wasn't draining properly, and after many DIY attempts we gave in and called for professional help. I'm so glad we did because Ken is very professional and managed to show me exactly what was wrong (more than just a simple clog). He figure out a cost effective solution for replacing the old corroded copper pipes, providing a permanent solution. This big job was completed in about 5.5 hours, much faster than I expected with little mess. He is experienced, polite, and very professional. Thanks Ken!
Great service from Jeremy
Jeremy was friendly, neat and efficient while fixing our plumbing problem. Service was prompt--Jeremy was at our door within 1.5 hours of us contacting the office, even though we said it wasn't an emergency. Thanks for the great service!
THANK YOUI
Thank you Hani Abid.
Hani saved me from having to purchase a new furnace at the end of October 2015.
My furnace was condemned by another company during a regular cleaning and I was told there were cracks in my heat exchanger.
When Hani came to give me a quote for a new furnace, he suggested that he could inspect the furnace to confirm if there were cracks. I agreed and he did his inspection and did not find any cracks. Hani called another Hy-Pro technician for a second opinion and they agreed there were no cracks. The order to condemn was reversed and I did not need a new furnace. It is now January 4, 2016 and my furnace is working well.
Mistakes happen, and I learned that a second opinion can be a good thing.
Great service by Eric
Had a clogged drain in the kitchen, and a leaky pipe. Eric came on time and repaired the leak and fixed the clog. He also replaced the facet. Friendly and efficient. If you have a plumbing problem I would recommend Eric.
Thank you Eric.
Excellent service!
Ken provided outstanding service! He stayed after 6 pm on Friday evening to complete a job that took longer than expected due to old plumbing. Very pleased with the level of service provided, and the quick response we received from Hy Pro as an organization and Ken as a technician. Thank you!
Oustanding Service by Ken
This was the first time we used your service, and I would recommend to anyone. This was an emergency call for a leaking pipe from the kitchen that had caused water damage in the basement. Ken was here late at night to fix the problem and was very professional and informative. Thanks again, Ken for all of your help.
Oustanding Service by Ken
This was the first time we used your service, and I would recommend to anyone. This was an emergency call for a leaking pipe from the kitchen that had caused water damage in the basement. Ken was here late at night to fix the problem and was very professional and informative. Thanks again, Ken for all of your help.
Speedy excellent service
We were the typical Saturday night emergency blocked drain.
Hy-Pro responded within the hour to our home and Ian was professional courteous and fixed our problem immediately with a great attitude!
We couldn't be happier with the service provided. We would recommend your company to anyone.
Excellent Service by Josh Draker
On behalf of my father, we wanted to thank Josh for his excellent work. He was very professional and patient with answering all of our questions - not so easy with an 80 year old sometimes. He found the issue with why our downstairs toilet wasn't flushing/draining properly and snaked the area causing the problem. I was also very impressed by the service I received when I called to book an appointment right down to the dispatch person who called to let us know the technician was on his way - great job by the staff that work behind the scenes in the office! I will not hesitate to call Hy-Pro in the future and would highly recommend their services.
Professional Fast Service
Our drains slowed to a stop and we called Hy-Pro. Jeremy Leeman was fast, professional and fixed the problem (which required an extra-long snake) He also gave me valuable pointers on keeping the drain clear. This was a few months ago, but a good review is better late than never. Jeremy recommended using environmentally safe GES Plus, a drain maintenance product that is far better than those caustic drain cleaning products that I used to use. I am very happy with the quality of service from Hy-Pro and Jeremy.
Two estimators didn't show up, I waited for hours
The first time I booked an appointment for an estimate they had an opening from 2 to 4pm that day. I needed the work done so I cancelled my afternoon meetings and waited. At 5PM still nobody came and I called. They called me back and said they can't make it but they really don't need to see the job they can quote via email.
They quoted two men and one showed up. It is obviously a job for two men.
As a result of what we found additional work was required. Jayme Jacobs told me he would be there in the morning between 9 and 10 am with the Operations Manager to give me a quote. I cancelled my morning meetings so I could meet them. At 11 am I called and he apologized he was called out on another job. But he p[promised he would be there at 5 PM or call and give me notice. Neither Jayme or the Operations Manager called or showed up. I made two phone calls to Jayme, neither was ever returned.
I do not recommend anyone use this company. I am a professional builder,and certified by Tarion,
Hit and miss.
The first time we used your service was an emergency call on my wife's birthday for a blocked toilet. The tech came within an hour and couldn't use his auger because he "had left it at another job site". That kinda pissed me off, but hey, he's here and I need the toilet unblocked. He removed and reset the toilet, leaving marks everywhere and constantly complaining about how the toilet wasn't installed correctly -- professional contractors remodelled our bathroom approx. 8 years ago --- but eventually solved the problem. For a horrendous price.
The second time, a nice young man named Josh showed up, asked the appropriate questions and got the job done in next to no time. He was professional, very courteous, had all the necessary tools and finished the job very quickly.He also explained things about what can and what can't be flushed down the toilet.
The one thing that left a bad taste in my mouth about the second visit: I had to pay the same horrendous price, even though I never stated, or was asked, if it was an emergency. It was not an emergency. Maybe plumbing companies should rethink their pricing policies and charge less than a horrendous price for non emergency calls. Would I use your company again.? That's a definite "Maybe" Thank you for your time.
Fabulous, we will definitely recommend you
on behalf of my mother, the tech was amazing and awesome. He was very patient, professional and understanding. She appreciated the confirmation appointment phone call and the call ahead prior to him coming. He found the problem in the septic pipe so fast and fixed the situations quickly and reasonable priced. thankyou
0 Star for False advertisement
I called in for someone to come out and check what is the issue with my water heater as it is not working. They gave me a 3 hour window from 4-7 and told me that there is a free estimate for someone to come out and if there is anything to fix then I will be charged for that. At 6:40 I received a call from the plumber who was very rude to start and not friendly at all telling me that for him to come out he will charge me $165!!! So where is the free estimate I asked, he said this is my free estimate that you will be charge $$ for me to come out for a diagnostic! I said this is then a charge for the estimate since you didn't even come out and want to charge me and might not even be able to fix whatever issue there might be. He said this is what it is and yes he might not be able to fix anything but I would still be charged. I said at least if you would have called me earlier so I could call other places, he said "well you are lucky I even called"!!! Nicely done HY-PRO and thanks for the help!! BEWARE: Scammers and only want to rob you of your money with no help!!
Do not know what they are doing
The drain in our basement floor was backing up a little when the washing machine was on. When Jayme arrived and the situation was explained he did not know what to do. He started by trying to get the auger in through the lanudry room sink pipe. He got about 3 feet in and told me he hit something that he could not get through. He then tried and failed to get the auger in through the floor drain. He then tried again to go through the sink pipe and then realized he was going into the washer drain not the main drain. This is when he started to tell me he thought we would need a new under ground pipe and that would fix all of our problems. I told him that he had not even snaked the drain yet, he told me the only way he could was to cut into the pipe in the wall, which would cost us extra. He finally snaked the drain and told us that it was all fixed but we should still consider replacing the pipe and he emailed me a quote the next day for over 2 grand to get this done. When using the washer later that night there was still the same problem. When calling to complain i was told by the person answering the phone that there was nothing she could do for us and a manager would call us back within 3 business days. After complaining louder a manager called back in a couple of hours, they offered to send someone back to re snake the drain and bring a camera at no charge. He arrived 30 min late and then told me if we wanted him to use the camera he would have to charge us another $300. When I refused he said he would snake the drain but again tried telling me the only way to fix the issue was new pipes, this time the price would be more because he thought we would need a longer section. After snaking 10 ft he said hit something and wasnt sure he could get through it. He tried for a few min and finally got through it and looks like he fixed the issue. When he was leaving he asked me if I wanted to book the job for the new pipe, when telling him know he just left. It appears they are not interesting in fixing the problem but trying to upsell you something you dont need!
Rip off
Jeremy came at 2:30 at 2:33 told me he couldn't fix problem. I am a senior so got a discount and total bill 175.09. Pretty good for 3 minutes and nothing done when. When I called I told my problem. Jeremy said he couldn't fix problem because it was the dishwasher not draining, so what does a plumber do? Oh he is a technician so thanks for "stealing my money. Do not use this company