Disappointed
I've been a customer for several years and I recently needed a technician to diagnose my toilet not draining properly. After some investigation he suggested that the toilet trap may be the problem. He told me the price ($150) to snake the toilet. He also provided the cost to auger the main line just in case the toilet trap wasn't the problem. These options were considerably more expensive and I assumed the technician knew best so I agreed to snake the toilet. After about 10 mins of snaking, he stopped and told me this wasn't the problem. At that point the costs to repair were going to be much higher so I decided to go to Lowes, buy a $20, 25ft snake, took my toilet out and cleaned the pipe that needed snaking in the first place! This fixed my drainage problem. What is very disappointing is that I payed $150 for a service that didn't fix the problem. I don't know any other service where you pay full price for something that doesn't work? I realize there has to be a minimum cost for the service call but the right thing to do would have been to offer a significant discount. You have lost a long time customer.
Very Professional
I just wanted to call and say that I loved the technician you sent to me. I hope you are paying him enough. His work was very professional and he was a pleasant young man.
Awesome
I thought your technician was fabulous I can't speak highly enough about him. I will use your services again if I'm ever in the need.
Wonderful Service
I just wanted to call and let Nick and Mike' superiors know what wonderful service men they are.
Service was great
I was very happy with the service - the guys were very friendly and knowledgeable. The receptionist was very friendly too.
Well Done
I was very satisfied with Nick. He was very good, polite and knew what he was doing. I will definitely use your company again.
Very Happy
I wanted to let you know that I was very happy with the technicians work. Everything is working fine now.
Amazing
Eric is amazing. I was very happy with his work. Dealing with Hy-Pro was a great experience. Very professional.
Great Service
Mark was very nice and very helpful. He didn't find anything wrong with the main drain but he did advise us that maybe the water softener was the issue and he was right!
Awesome
I had Hy-Pro Plumbing & Drain Cleaning out and I was very happy with the whole process, the office was very kind and helpful and Mark even though he was young was very professional and explained everything wonderfully. I was very impressed.
Great........I most definitely recommend you
From the office to Nina and in the field Eric. Great workmanship and accomodating....Thank a You ....Frank Tersigni
Thanks Eric!
Professional, personable, problem solved properly. I was frustrated by repeated visits by another plumbing service.
Eric clearly takes pride in his workmanship and is an excellent communicator.
Great job
I had Matt T out to have a look at my bathroom faucet that was leaking, he did a great job, very professional, very nice and fast service.
Professional
I had Hy-Pro out to look at my plumbing, Kirk was the tech that came to my house. He was very nice and professional I am satisfied with the work done
Informative
nick was very personable, informative great job. I would use Hy-Pro services again
PROFESSIONAL
I WAS VERY HAPPY WITH THE WORK THAT TIM DID HE WAS VERY PROFESSIONAL AND POLITE
GOOD SERVICE
ALL THOUGH IT TOOK 3 VISITS THE DRAIN IS GOOD AND IM HAPPY WITH THE SERVICE WOULD USE HY-PRO AGAIN
HAPPY
THE TECHNICIAN I HAD OUT TO MY HOUSE DID A GREAT JOB VERY HAPPY WITH THE SERVICE
5 Star Service
Hy-Pro is the only plumbing company that I use for my business. They are honest, reliable and provide amazing customer service. Eric always goes above and beyond when he attends a call at our location. He is extremely helpful and knowledgeable and is always calm - which makes even the worst situation seem not so horrible. I highly recommend Hy-Pro.
The way all plumbing contactors should be...
Call this company for any plumbing work, this group is professional fair and gets it done!