Fantastic Service from beginning to end.
We had been looking for that right Toy hauler for a long time. After seeing one advertised on Castanet in Kelowna we went to down to take a look. It was exactly what we had been looking for. It was effortless going through the purchase process. After waiting a week, we were able to pick it up. An appointment was set up to have a go through before taking it home. Mike was outstanding at explaining all the features and showing us how everything worked. As we we were getting ready to load Vern the service manager came by to say thank you personally.
True not told
Told the truth about what I was buying. 3 out of 5 pull outs leaked was full of mouse shit through out. Should have called the week after I bought it. But my fault buyer beware. Never again for western rv! Buying new trailer in up coming season
Excellent Buying Experience from Amber in Leduc
After many weeks of searching dealerships for the right 5th wheel, we ended up purchasing from Western in Leduc from Amber. She was recommended to us and from the first visit, demonstrated a very willing desire to ensure we got the right trailer for our needs. Not at all pushy and very forthright and honest about pros and cons of the industry. Her attitude and professionalism was a key factor in us buying from Western. I can only hope now that after-sales service/warranty repairs will be as positive an experience as the one we got from Amber.
Wow! 3 P's of Customer Service!
I just wanted to extend my thanks and appreciation to CJ in service for his expertise and for exceeding (my expectation anyway) the "3 P's" of customer service. The added convenience Western RV has made available by facilitating certain work to be done right away in the parking lot allowed me to meet this service technician in person. CJ was "Polite,Professional and Prompt" with the installation of a replacement DVD/stereo combo in our travel trailer and his obvious extensive electrical background makes him a valuable asset at Western RV. I also wanted to extend my thanks to Alysha Fedoruk at the front service desk too for her always polite, professional and prompt assistance whenever I have dealt with her. Western RV customers are fortunate to be able to work with both of you! Thank you!
Best service I have ever received for anything
We had a lot of problems with our RV which was not Western's fault. The service department went above and beyond to fix what was wrong and then some. I was not a happy camper to begin with but loved the trailer we bought and the service manager Mike and all his staff were great at making everything right. We have recommended Western RV and will continue to deal with them for all our RV needs. Thanks Tracy and everyone else in the service department.
Outstanding service
The other day we where going to ba taking our trailer out. However when we got home some decided to help themselves to our battery. They cut it so sort that we could wire it up. We called and they said if we could get it there asap they could fit us in. When we got there they where so helpful and did everything they could and didn't charge an arm and a leg. We bought our trailer from there as well. The service writer was Alysha, the tech was Heather, service manager was Mike. Highly recommended these people.<br />
Thanks again for the outstanding service.
Great sales and service at Western RV
We've been looking for the right RV for a few years. This year Dennis finally got us into a Coleman trailer. We are really enjoying it! We have been very impressed by the sales, service and support at Western RV. Big shout out for all of your help.
We love our new RV!
Our new Coleman RV is great! We were very happy with Dennis, our salesrep too. On the first trip out with the rig, the fridge did not work. However, the service crew at the Edmonton location fixed it promptly and we have been out again with no issues! Thanks Dennis and crew for your professional service.
Bought used RV, trouble with slider when purchased, on holidays across Canada slider failed, found out a piece of metal was put in for a quick fix, having nothing but trouble with it, not happy
Fixed the slider correctly, instead of doing a quick fix they could have fixed it correctly, knowing we were traveling across Canada am so disappointed “won’t recommend them”
Amber,cole and Deany
Absolutely the best service ever. I all started by looking on the net to find a new RV while we were camping. Looking at all the dealers Western had the model that we liked. So I asked for someone to call me the next day as I would be out fishing and want to ask where the nearest model that we want was so we could go see it. Amber called me the next day from Leduc she could not have been anymore helpful tell me that there was one that I could view in Airdrie and call her back when we went later in the week. She put us in touch with Cole who showed us the RV that had been sold but was able to tell us that there was one in Fort Saskatchewan. We were able to buy this in Airdrie at the same price with it getting delivered to Airdrie. Then we meet Deany who worked out the deal that suited us. They arranged for us to pick it up the following week and I went to pick it up I was shown how everything in it worked taking nearly 2 hours to do this. The trailer was absolutely spotless both inside and out. I don’t think I will ever go away where else from now. John
Excelent Customer Service Experience
I am so happy with the service I received from Betti she helped me find exactly what I was looking for and gave great customer service. No pressure
Amazing Service and Great Staff!!!
We had a wonderful experience purchasing our new RV at Western RV out of Kelowna last week. Stephanie in Sales was willing to work with us on pricing and there was no pressure on the sale of this unit. We travelled to Kelowna from North Van to pick up our trailer and everything was ready for us and paperwork was processed in a timely manner. Mike was excellent and extremely thorough in his walkthrough of our trailer and he made sure we were ready to go for our camping trip that weekend. They also followed up with a courtesy call on Sunday to make sure our weekend went well and we had no issues. This was a nice touch. We would highly recommend dealing with this company!
Shady
Please Read
On Friday May 18, 2018 at 1300 me and my family stopped at the Western RV location in Lloydminster spoke with a great salesman Colin, we discussed preapprovals at other locations and price ranges that accompanied our max monthly expenditures that we felt comfortable with. After finding a suitable trailer for our needs I placed a $ 500 deposit, which was verbally communicated as pending finance criteria at which time I signed a presales receipt as to the price of the trailer. At 1530 we still had no call from Chris in the Leduc office to take my financial application at which time Colin said Chris would call before 1630 and complete application over the phone with me, at 1630 I never heard anything back, I called Colin, said he would be in touch, at 1700 Chris gets back to me ‘banks are closed will call tomorrow morning first thing and do it.
On Saturday May 19 at 1100 Chris calls we complete the application at which time I state to him a specific bank that has preapproved me at other RV locations that I have shopped around at, he says not to worry will get me the best deal out there because Western RV deals with all the major banks. At 1800 Chris calls says we need a copy of pay stub and states the details of a completely different bank with a higher interest rate where I told him I was originally approved at with no hassles, it was a bank I dealt with before without any issues and a copy of a pay stub no big deal I let it slide sent him a copy and moved on with the rest of my day.
On Tuesday May 22 at 1200 heard nothing back and left a voicemail for Chris earlier that morning frustrated I texted Colin if he heard anything, no response at 1400 Chris calls states they now needed a conformation of employment from my employer, I stated no, it takes my company up to 2 weeks to process a letter and I recommended he throw in the towel and go with the bank I ve originally been telling him, he agrees
On Wednesday may 23 at 1600 I call Chris for an update says had no issues with that bank but I could only buy the one trailer which is all I needed however monthly payment was $ 80 too high says he will look into to getting it down and get back to me.
On Friday May 25 at 0900 I left Chris a voicemail, on may 28 at 1400 I still heard nothing back I called Colin and cancelled the transaction and that I would buy elsewhere, Colin sends me a text MSG to call Larry, at 1600 I called Larry told him my thus far experience and I would not be purchasing the trailer, walks over and starts trying to beat the price down to match what my budget allowed for, I stopped said to return the 500 back to my credit card said he would and I would need to stop by the Lloyd location for them to do that.
On June 1 at 1000, I stopped by the Lloyd location met with Colin and he stated that my deposit was not coming back because I double crossed them?? I informed him of the conversation I had with Larry he then called Chris and stated when he got off the phone the refund would have to be processed in Leduc, I left the location and then on Monday June 4, 1000 Chris leaves me a voicemail that states my money will not be returned, I called Larry right away and says that I double crossed them and I would not be getting it back I pled with him the fairness at which he laughed and said he would take my case to the higher ups and get back to me. On Tuesday June 5 1300 I call my credit card company to notify them of a dispute transaction we three way called Larry and he states he’s not meeting with the higher ups for another two days and that money was used to purchase the trailer not to secure financing and hold it. June 6 I call Larry and my 500 is kept for liable reasons of me double crossing.
No pressure
To start with during the winter we were just looking, the staff was fine with that and never pressured us. We went back in the spring for that reason.<br />
They answered all our questions and give us lots of good information and let us make a decision on our own no pressure.
Our Homes On Wheels
Our experience at Western RV in Airdrie was a fantastic one. We went looking at motorhomes. We found one we liked and Ahmed found the keys and we all went for a test drive. I drove first and my wife drove back. The drive and the ride went so smooth. We appreciated Ahmed's no pressure sales approach. We felt we had found a hidden gem, and were hooked and went back and met with Rob. A few days later we met with Chris and Deany to sign the documents. We are now proud owner's of our home on wheels, and part of the Western RV family.<br />
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Thank you all for the best purchasing experience we have ever had.
Great Purchasing Experience
Over the last month we have visited different dealers around Calgary and Western RV found us the perfect trailer for our family. Kyle was very knowledgeable and went beyond what was expected to help us have a great purchasing experience. We will continue to deal with them for all our RV needs as the entire staff was so welcoming. I highly recommend them!!!
Excellent Service!!
Hi Carol, <br />
I just wanted to drop a quick note to say how happy I was with the excellent service you and your team provided on my recent visit. I appreciate your efforts and look forward to doing business with you in the future!!<br />
Keep up the great work!
Very dissapointed
We have owned our unit from New, had issues with it from New I told them it would be on a lake lot so we were given an complimentary on site service plan because of that reason, I tried using it a time or two but the numbers I had, one was not in service one never returned our call!!! VERY DISAPPOINTED!! We received a warranty recall so brought it into the dealership to be repaired which was fine but I also asked to have the dealership look at replacing the weather strip around the outside kitchen door, I was told because the warranty had expired there was nothing they could do about it which was SUPPOSED to be replaced long ago by you guys and if you guys had really had wanted and tried it could have been replaced at NO CHARGE to ME!!! All your dealership is really interested in seems to be is selling your units and once off your lot it's out of sight out of mind!!! All Star RV is much much better than YOU guys ever will be obviously!! They bent backwards to please myself and wife when we bought a new unit from them which I know is a sibling dealership to you guys!! Your dealership NEEDS to take lessons on how to please your customers and retain them!!!!!! To add insult to injury it took a month and a half to get it in and back to me which is totally unacceptable we made an appointment for a reason to get it in and out in a decent amount of time WHICH IS NOT a month and a half!! It's not my problem as a customer your dealership doesn't have the technicians to do the repairs in an acceptable amount of time and as a customer we pay the price! My guess is no techs want to work for you guys because of the way you do business! I was given the B.S. story that a whole bunch went back to work in the oilfields which I find hard to believe!! "Excuses are like assholes everyone has one"!!!!!! Your dealership really needs to look at the POOR reviews it has received my past customers like myself and wife!!
Disappointed and regretful
We're almost to the point where we are sorry we ever bought this unit from your company! Your service department is dismissive, rude and with the same unacceptable reasons for not getting service. We have been waiting six weeks for a quote for an insurance claim. If this is how you treat a subject like this it makes me wonder if the department is capable of rendering warranty work on a unit that we purchased from you in a timely manner. They don't return phone calls when messages are left. In a society where there is a lot of competition you would think customer service would be a priority. Everytime we have come in there, there is an excuse on why the department can't do something in a timely manner. I'm tired of the excuses! I don't care whether you call us. But thought you should be aware of how that department represents your company.
stay away its all a lie
number one you said the trailer was checked it came with the shower door smashed to pieces in the living room #2 the piece to connect the water was broken oh ya we will send you a new one we had to order it use the water pump for now that does not work but it of course that was checked # 3 it does not have an am fm dvd player like you said answer we did not want to give you something you would not like so you can go out an buy one and send us the bill#4 they left all the info of the old owner of the trailer inside for all to see every thing i was told that was common to do that do you want someone else to have your info#5 i put my trailer on my cc they told me over 3000.00 they would charge me 3.25% like they pay the bank to take a credit card this of course is wrong i have turned this over to the bbb and also to mastercard international who are looking into what to do make up your own minds but i have all the proof if you want thanks