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Gretchen L.
Apr 24, 2026 1 Star Review by Gretchen L.
They don't respond to multiple phone messages. Very frustrating and annoying. Their lack of customer support leads to increased costs with mortgage companies.
Showing 1 to 20 of 70 Google reviews
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Deirdre E.
Nov 21, 2025 5 Star Review by Deirdre E.
Paid property taxes...yeahhhhh, done.
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Alek D.
Nov 8, 2025 1 Star Review by Alek D.
Very poor communication and no sense of urgency. I would recommend going elsewhere for your insurance coverage.
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Kevin B.
Oct 23, 2024 1 Star Review by Kevin B.
Cancelled me for submitting an $800.00 claim for a broken window. Had been a 12 year client.
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Dana P.
Sep 29, 2024 1 Star Review by Dana P.
I called in today and left a very angry complaint. My car was totaled in the mechanic shop. Oregon mutual is not my insurance. It was my mechanics. Myself and my husband were told two different things that we should receive reimbursement check to pay out the totaled car within 24 to 48 hours and it would be FedExed. After 48 hours, I
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Alex G.
May 17, 2024 1 Star Review by Alex G.
Oregon Mutual will forever stick in my mind. We lost everything in a wildfire incident that swept through town. A day after the fire the adjuster came to meet with us swearing that he worked for us as much as the insurance company. This could not have been further from the truth. After three years of going back and forth with this co
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Dennis O.
Nov 29, 2023 5 Star Review by Dennis O.
I had an older truck stolen. Oregon mutual stepped up to the plate and paid me $500.00 more than I thought it worth. The check came almost immediately. Buying Oregon mutual insurance is one of the best decisions I have ever made. Great job by all concerned.
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Crystal P.
Oct 31, 2023 1 Star Review by Crystal P.
Do not call the 1800 number I am having to do the receptionist job for her right now this is the saddest insurance I've ever seen. Someone else hit me and I have to look up their policy number what is that about? They watched the tape at the store where the accident took place and I have to do their job still? This place is the worst
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Crystal P.
Oct 30, 2023 1 Star Review by Crystal P.
Is this really even an Insurance Company? I can't get a rental car or my car fixed for nothing in fact you won't even answer the phone! You keep hitting me with a Witch switch
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Erick C.
Jul 21, 2023 5 Star Review by Erick C.
I am very satisfied with this company they are a blessing to my company Thank you for helping me grow and meet my goals. I recommend it
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Jasmine S.
Jul 14, 2023 5 Star Review by Jasmine S.
As a property manager with 16+ years experience in the industry I have worked/dealt with countless insurance companies and adjusters I can honestly and professionally say that Chris Gale with Oregon Mutual Insurance is at the top of my list. Chris Gale changed my opinion of property adjusters. He was friendly and responsive. He follo
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Peter L.
Apr 19, 2023 1 Star Review by Peter L.
I´ve been a homeowner client for 6 years and never filed a claim until now. The claim is for a very valuable piece of furniture. I have been leaving multiple messages to the account manager but have not received any response. It´s stressful to be in this situation and I am totally unimpressed with their customer service.
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Tony S.
Mar 21, 2023 1 Star Review by Tony S.
If I could give lower rate I would. Claims manager John Frazier in my opinion is the least most heavy handed Claims person I have dealt with. Demeaning, full of self and certainly non customer related person I have EVER dealt with. He needs a job counting pebbles . DO NOT DO BUSINESS W OREGON MUTUAL. Difficult company especial
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John P.
Feb 23, 2023 5 Star Review by John P.
Tom Anderson has been very helpful easy to understand on the phone and pleasant very professional
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Lena K.
Jan 6, 2023 1 Star Review by Lena K.
I’ve left voicemails with two different adjusters and called customer service multiple times trying to get a status update on my claim after getting rear ended by someone driving a sprinter van for a corporation insured by them. They don’t respond. Not a single call back and it’s been a week since I was rear ended.
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Daniel F.
May 11, 2022 1 Star Review by Daniel F.
You get 3 strikes no matter how big or small and then they will drop you. Just a warning!!
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James O.
Mar 30, 2022 5 Star Review by James O.
I've had my insurance with Oregon Mutual for 4 years now and have never had one issue. In fact, I'm writing this review to say how impressed I was with their roadside assistance. My car broke down 62 miles from home and instead of forcing me to take it to the closest shop of repair, they offered to have it towed all the way back to
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Patrick H.
Feb 14, 2022 1 Star Review by Patrick H.
lack of communication - we were hit by someone who has this insurance - talking to this company is horrendous. They do not follow up - they do not send you details. It took over 3 weeks to send out a check due to them not having "reserves" in their account - not sure what insurance company does not have reserves for a 1200$ acciden
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Rene V.
Feb 1, 2022 5 Star Review by Rene V.
While on vacation we had a small water leak that totally destroyed our kitchen and wood floors. Notified Oregon Mutual and they responded quickly and efficiently. Mind you we are in Southern California, in the middle of the crazy Covid Pandemic, so I was concerned about an Oregon company taking care of us. our Adjuster Don Gill-Mor
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Anne B.
Nov 24, 2021 5 Star Review by Anne B.
I cannot express what a blessing Shelly was when my husband and I found ourselves stranded in Missoula, Montana, on the second day of a 6-week trip from Washington state to Tennessee. Our 30' Cougar travel trailer blew a tire 50 miles west of Missoula, and, to our shock, broke through the floor and did extensive internal and external