5-Star Review of Hearing Aid Factory Outlet

The person in charge, Gwen, was highly informed about hearing and esp its impact on brain function. She is very smart and focused, yet also personable w some sense of humor. Different members of her family work with her and they are all supportive of each other to make the group function as well as it does. Her daughter Trinity is also both very knowledgable as well as compassionate. I Their hearing aids are incredibly good ones, are so comfortable you don’t know they’re there and no one else does either; they are very easy to use and charge overnight. Gwen is accessible and remains in constant support while you have the hearing aids.

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Jul 21, 2026

I wish we came here 1st. Naomi was extremely helpful!! Made hearing aids easier for my 5yr old. Recommend this location and THANK YOU Naomi!!!

Ariel Aragon Read Review
Feb 4, 2025

As a veteran, finding a place that truly understands your needs and treats you with respect can be rare, but The Hearing Aid Factory at Sugarloaf Mills Mall exceeded all my expectations. From the moment I walked in, the staff made the process incredibly easy and stress-free. They were knowledgeable, patient, and went above and beyond to ensure I was comfortable every step of the way. What stood out the most was how they made me feel like family, not just another customer. They took the time to explain everything in detail, answered all my questions, and made sure I left with the best hearing solution for my needs. Their professionalism, kindness, and genuine care are unmatched. If you're a veteran or anyone looking for top-notch service and quality hearing aids, I highly recommend Sugarloaf Hearing Aid Factory Outlet. They truly care about their clients, and it shows in everything they do. Thank you for making this such a positive experience!

Jonathon Jackson Read Review
Mar 14, 2024

Truly an amazing experience! Be patient if you have an appointment because the wait is worth it. Gwen spent significant time with my Aunt who is suffering from early stages of onset dementia. Gwen is certified for Alzheimer’s and dementia care and her patience, caring and knowledge are the best we found while shopping for hearing aids. We will never forget how she helped us and her services are available in store or over FaceTime for any adjustment or questions about the aids or services available. Thank you from the bottom of our hearts!

ryan mcgrogan Read Review
Mar 9, 2023

Gwen is amazing! I have was told that I needed to get surgery to have a hearing aid implanted after having a tumor removed from my head. After visiting Gwen, she worked with me and did some tests and help found a solution to help my hearing advance to a comfortable level. She is very knowledgeable and I appreciate her more than she knows. Anytime I need her assistance, she has never disappointed me with a response or quick action. You get what you pay for and Gwen was definitely a great investment!

C Lesure Read Review