I really wanted this experience to work out, which is what makes leaving this review so disappointing. After my initial exam and X-rays, I was given an extensive treatment plan totaling over $16,000 and broken into multiple phases. My family was prepared to pay for the treatment out of pocket, but because it was such a large treatment plan, I naturally had questions. I emailed the office asking about the different phases, costs, and whether we could prioritize the teeth causing me the most pain. Victoria called me afterward, went through my questions with me, and told me that they could absolutely prioritize what was hurting me. I was scheduled for a Saturday appointment about a month later with the understanding that we were finally going to start addressing those issues. As the appointment approached, I still hadn’t received the treatment breakdown I had requested. When I followed up, I discovered there was confusion about what I was even scheduled for, and at one point I was told their system only showed a cleaning. I was also told that the emails needed to stop and that I needed to sit down with the dentist to discuss my treatment plan, which I was completely willing to do. I just wanted clear answers about an extensive treatment plan before spending $16,000. My appointment was eventually rescheduled to another Saturday. Then, approximately 30 minutes before that appointment when I was already on my way and right down the road the office called and asked me to reschedule again because the dentist was backed up. That was the point where I decided I needed to seek treatment elsewhere. What makes this especially upsetting is that I repeatedly communicated that I am in significant dental pain. This wasn’t cosmetic work that I casually wanted done whenever they could fit me in. I have been trying to get painful dental problems treated and had already waited weeks believing I was finally getting somewhere. I understand that dentists run behind and schedules change. I don’t expect any medical or dental office to run perfectly. What I couldn’t continue dealing with was the lack of clarity and communication surrounding my treatment, combined with repeated scheduling issues while I was actively in pain. After I requested my records to seek treatment elsewhere, I received an apology and acknowledgment of my decision, but there was no offer to get me seen quickly, address the painful tooth, or try to salvage the situation. Considering I had been prepared to spend approximately $16,000 out of pocket with this practice, I was honestly surprised. I can’t say why my experience unfolded the way it did, and I don’t want to speculate about anyone’s intentions. I can only say that after repeatedly asking questions and trying to understand my treatment, I eventually felt more like a problem for asking them than a patient trying to make an informed decision about a very expensive and extensive treatment plan. I really did want to have my treatment completed here. I wasn’t looking for a reason to leave I was looking for someone to help me get out of pain and finally fix my teeth. Unfortunately, after this experience, I no longer felt comfortable moving forward with such a significant amount of treatment through this office.

I've had bad experiences at dentist offices before, so I was pretty nervous about getting my wisdom tooth removed. However, the staff at ACE Dental are very nice and the procedure was totally painless! They explained everything clearly, and I was able to drive myself afterwards. I highly recommend this place. 👌🏼

This has been the best dental experience ever; Timely communication, professional and sweet nurses. I had to have an emergency wisdom tooth removal that required more time and tools. Doc was patient and excited to show me the split root(gross 🤢 lol), but it was fast and painless.

I had 2 separate appointments for plaque removal and fillings. My first appointment with Dr. Paul went great. She explained my treatment plan and why they were necessary to improve and maintain my tooth health. She scheduled the second half of my cleaning as well as my fillings for another day. She was unable to conduct this second cleaning due to being out of town, which was no problem. My dentist for my second appointment took it upon herself to decide that 1 of the 3 fillings was unnecessary, so she did not do it. She also crudely scraped at my teeth rather than using the vibration tool like Dr. Paul, leaving me with heightened sensitivity. I initially trusted her judgement until realizing that there is still plaque build up on the teeth that she "cleaned", and I was still billed for all 3 fillings. In hindsight, it seemed like she cut corners and shortened my appointment in order to go to lunch on time. I have nothing against Dr. Paul, she was exceptional. I just hope going forward that her substitute doctors actually follow through with the treatment plan she provides in her absence.

Dentist make me nervous and I don’t know why that is but they do and they always have. Called and got an appt. They sent me paperwork and filled it out online to save time when I arrived. Had to wait about 20 minutes passed the appt time because they were waiting on the insurance verification, no biggie I understood I mean I didn’t have any other place to be. When they took the X-rays and then told me what was wrong and what had to be done I was overwhelmed. I didn't know what my cost was going to be even with the insurance. The staff was absolutely amazing talking to me about the procedure and even my worry about the cost because I didn’t know if I had enough or not. This lady comes in with paperwork and explains that even with insurance the procedure could be pricey. She helped me fill out the financial part and I was amazed on what I had to put down today, barely nothing because my insurance covered the biggest part. The point is the staff, the doctor, the financial lady, the receptionist made me feel at ease from the moment I walked in the door. Thank you.