Book Stores in Collinsville-Triad, Illinois: Local Magazine

Lack of basic Business Ethics, Poor Customer service - AVOID!

7/18/25 - Placed Paid Ordered Online for over $1K 7/25/25 - Called and spoke to Nick after no email indicating shipment. He didn't know what was going on and said Mike the owner would get back to me after he spoke to him. 7/25/25 - Got email from Mike with 2 small refunds to ensure transaction was verifiable and not fraudulent. Replied same day validating details. 7/30/25 - No response received via email so called again and spoke to Austin who had no idea on status of order and said Mike would call me back. 7/30/25 - Mike called back shortly thereafter and said email had ended up in spam folder. After a lengthy conversation he said everything was good and would ship out shortly since everything was verified. Later in the day I receive an email saying I had been refunded and the transaction canceled. I received a follow-up email from Mike apologizing saying "Austin Cannot find the items on your ticket. I a refunding you in full for the entire order. I will go to my storehouse this week and look for these items as well as any other cases that I have." As of 8/6 I have not received any other correspondence. Very disappointed with my experience at Dizzy and after reviewing online feedback it seems this kind of situation is a reoccurring event here. Poor customer service, honor and a lack of basic business ethics is saying it mildly.

Farooq H. All reviews