Wickstrom Plumbing Heating & Cooling

I don’t think most people look back fondly on the day a water pipe explodes in their crawl space…but we actually do. A couple of years ago, that’s exactly what happened to us. We were lucky enough to call Wickstrom first. They came out quickly, fixed the immediate problem along with a few others we didn’t even realize existed, and left us feeling much better about our home. Since then, Wickstrom has been our first call whenever we’ve needed help. We’ve never had a bad experience, everyone we’ve worked with has been helpful, professional, and respectful. That said, our latest visit really stood out. Ryan Urch was friendly, hardworking, and knowledgeable (what more can you ask for!?). This visit was for our HVAC system, which we had basically ignored since buying our home. By the time Ryan finished, we understood what was working, what wasn’t, and what our options were going forward. In about an hour, he helped us go from knowing almost nothing to feeling confident and informed. Wickstrom will always be our go-to for anything around the house. We’ve had so many great experiences with their team, and our visit with Ryan is one we’ll genuinely remember.

Wickstrom Plumbing Heating and Cooling is the only company I’ll use. They have excellent customer service and ethical treatment of their customers starting at the top. I’m absolutely relieved that I found them. I’m a single woman with very little technical or technological know-how. They’ve done an excellent job only charging me what is needed at a fair price. They haven’t oversold me on unnecessary products. They are efficient in their work and know their stuff. Every tech has been kind and helpful going above and beyond. I especially want to praise Jaime Suarez. He’s a young guy but very meticulous in his work. He’s a hard worker and built trust by helping me understand, in layman’s terms, what he was doing and what was wrong. As a mom I’m super proud of him. He’s building an excellent career made up of hard work, dedication and care for his fellow human. Wickstrom is lucky to have him.

We recently had our original shower—over 25 years old—completely replaced, and the experience was excellent from start to finish. Todd was the plumber who handled the install, and he was outstanding. He arrived right on time and sent a text ahead of his arrival, which was greatly appreciated. Todd was professional, courteous, and clearly very knowledgeable. He took the time to explain the work, answered questions clearly, and completed the installation with great attention to detail. The finished shower looks fantastic, and everything was done cleanly and efficiently. It’s reassuring to work with a company that values communication, punctuality, and quality craftsmanship. I would absolutely recommend this plumbing company—and especially Todd—for any plumbing work.