Whitaker's

5 star service with a smile. Thank you Steve for your extra mile of service. Truly a pleasure to work with you and the company!

I know it sounds like a cliche, but truly, Phil went above and beyond to help with our carpet needs. We went to 6 places that day. It was our own fault, but we had a time constraint. Phil spent a lot of time with us and steered us in the right direction. We got the carpet we needed and had it installed the same week. This is exactly why this company has been in business in Albany for so many years. Customer satisfaction at it's finest. Thank you Phil!

And outstanding and well run business. Just over a year ago we had Phil and Tammy assist us in selecting a whole house of flooring and window coverings. Everything was done super professionally and these folks went out of their way to accommodate our needs… Nothing was too difficult for Whitakers to accommodate. Fast forward to today… The carpet that was purchased turned out to be defective… Not good. We contacted Phil and he was Johnny on the spot in coming to visit with us and have a look at the problem. He was somewhat surprised that the particular carpet brand had failed, but immediately took responsibility and indicated that our assessment of the carpet becoming “untwisted” was not our problem, but Whitakers, and they would take care of the situation. The manufacturer tried to wiggle out of the responsibility by suggesting that the use of a robot vacuum had caused The problem. Phil did not buy this story whatsoever and after quite a bit of wrangling was able to get a full refund for us. We are in the process of selecting our replacement carpet. As we live in an independent retirement community nearby, Phil has made contact with the appropriate people and not only will the carpet be replaced and installed at no extra fees, but all of our belongings will be packed up and furniture will Be moved temporarily to accommodate the reinstall and then everything unboxed and placed in our home as it had been originally. Phil is working with our community maintenance people to coordinate this so that there is the least disruption to our lives. In our opinion, this is “old-school” in a good way. Whittakers is a good company to do business with in a time when it seems a few businesses want to take responsibility. Highly recommend this business.