Venture Custom Pools

Had a great experience working with Mark and Bret. Marks design for our unique space was far and away better than any of the other designs from other companies. Very impressed. Execution has been great and they’ve been attentive to addressing any concerns or changes we have had or made along with way. It’s been an amazing to see it come together so quickly.

I’m a general contractor myself, and really wanted to build the pool myself, but I wanted to be 100% sure that it was going to be supervised from someone with years of dedication and experience specially with in-ground pools. I shopped around and meet several sales people. I wanted a quality built pool for a fair price but also and more importantly backed by a company with a strong backbone. I have heard several pool companies starting jobs and then shut down their doors. This is why I went with Venture Custom Pools. I had met with one of the senior sales guys name Mark a few years back when we first built our home. I remembered that he was patient communicative super experience in the field and genuinely wanted to just build pools for his clients family to enjoy. Trust me, he doesn’t need the sale. Their was no pushy tactics or unnecessary add-ons. Simply meeting the needs of what you want in your budget. Fast forward to July 2023, and we agreed on a design and a price that was reasonable. Like I said, I shopped around. Around 15 days later, we receive the approved permits from the city. There was a little hold up on our end with our HOA but we received the green light. We met our pool manager by the name of Buddy. Yes, that is his real name. He was super awesome. He stated that he doesn’t wanna make any promises but by the way things were looking and how he was setting up his schedule, he would have this project done, swim ready in five weeks. I was a little optimistic because I know the average time it takes with all the permit process, weather and other unforeseen delays. He kept us up to speed on everything that was taking place and shared so much knowledge, as he is very experienced in every aspect in the pool industry. Within four weeks, our pool was complete. Yes, four weeks and swimming. When you have a good manager that stays on top of his crew, back by a good company, this is the result. Our pool is beautiful. It’s even better than we thought it was going to be. Special shout out to my man Buddy! Keep up the good work. And thanks for giving us enough weekends to enjoy the pool before we entered the colder season.

The pool that Venture custom built for us was splendid. Make sure you do your own research when building a pool! Know what components and features you want in a pool or you may get pool builders upselling you on it (this is for inground). We went with Venture Custom Pools after interviewing about 5 different builders. Below is a breakdown of how we selected our pool builder. In order: 1. Picked a pool company that was willing to work with our budget, had a good track record of building pools (# of pools built the past 2-3 years. Had good sales/revenue records to prove that they build pools -- had reliable/stable trade-crews w/ good reputation). - Venture checked that box. 2. Picked a pool company that had good warranties (not just the pool equipment but craftsmanship warranties as well so they follow-up and fix/address problematic tiles, coping, defects, etc.) - Venture checked that box and has addressed issues (nothing ever goes to plan or is perfect..) 3. We cared a lot about customer service (once the contract was signed) so we wanted to make sure we picked a pool company with good communication skills (I asked to make sure our project manager (Thanks Bret!) would update us frequently, be available to answer questions, etc.. throughout the whole process. If I didn't sense the pool company would be transparent and communicative, I moved on to the next pool company (some companies will seem to be responsive until you sign with them). -Venture assigned Bret who made himself available to us throughout the entire process 4. Know what components and features you want or don't want in a pool or you may get pool builders upselling you on it (this is for inground). Also, stick to your budget and ask what options you have! -Venture understood what I wanted and what we were looking for (didn't try to upsell us). They made suggestions but my family and I knew where we were going to spend and where we were going to go lower cost on. Ultimately, what was most important to us was a company that would stand behind their work, team and deliver (not necessarily on-time but close to it). Venture Custom Pools did that. With any project, there were delays due to weather (rain/hail) and scheduling issues due to backed up clients. My family didn't expect the schedule to go to plan even though Venture said it could be done on a given timeline. While it could've obviously gone better, faster, and efficient, we felt Venture Custom was better than the other builders we interviewed because they were willing to fix issues post-build. Would we build a pool with them again? The answer is Yes. If Venture Custom Pools could improve here is what I would suggest employees at Venture Custom Pools focus on. - Explain all the options of what is possible given the budget - Explain the soil injections (pool shell/decking) - Ask how we want our pool to be cleaned (robot, suction-wall, auto cleaning features) - Explain why sand or cartridge is better - Explain salt vs. chlorine - Explain auto-fill water vs. manual fill - Explain how important positioning/placement of pool lights are, not just about led strength - Explain drain holes and its locations and why - Explain why one would need 1 or 2 skimmers - Be proactive in scheduling and informing clients of when trades are scheduled and when it has been re-scheduled for a later date. In general, I enjoyed my pool building experience. If you're looking for a company that will work with you to get what you want done pick Venture Custom Pools over the many out here in the DFW area. Remember, the cost of building a pool is typically more than an expensive luxury vehicle (the one we built was our second largest purchase -- second to our home). Pick a high-quality pool builder like Venture Custom Pools that have good crews (trades) and will support and fix issues that arise...(because there will be!).