1-Star Review of Tom's Plumbing Service, Inc
Update: After beginning the process of filing a complaint with his licensing board, the owner contacted me and, after I provided extensive informatio about PEX pipe and several more weeks, replaced the PEX pipe with copper at no charge. However, despite numerous requests, he hasn't addressed our other concerns. I have the text messages and voice mails to prove the plumbers weren't waiting for an hour outside our house (and so should not have charged us for that time). And there has been no response to doing work on our sink that wasn't requested--or needed--and leaving it in a broken, unuseable state. Original review: Installed inferior exterior pipe (PEX pipe rather than copper) then claimed it was a superior product. Installed a faucet without approval (and the faucet wasn't broken, the connection to the faucet was) and, in the process, broke the drain connection, which didn't need to be replaced. Arrived an hour late but then claimed they were waiting an hour for us, so charged us for that time. Also charged us $200 over their estimate. When these issues were brought to the owner's attention, he was defensive, rude, and unprofessional -- and completely unwilling to rectify them in any way, claiming his company did a good job.