Disappointed

Since starting this service, I feel like I've found item after item that needed to be fixed. I consider this your responsibility as the developer. Not mine as your client. And just when I think things will be better, something else is wrong. From correcting your grammatical errors, to pointing out mis-spellings, to constantly being put in the position of defending your product to my clients, I can't say I am happy, but I certainly am surprised.
What really stings is the most recent response to our latest issue. Talk about a blow-off. You would have better served me if you didn't respond at all. To say it will be corrected in the next update (familiar words) tells us absolutely nothing.
Anyhow, I wouldn't dream of treating a client that way, but I suppose when you don't need the small accounts any longer, it's okay to service clients in such a way.