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Rick's RV Chicago

4.9 237 reviews on WhirLocal

Tree Branch fell on our Camper

Well the worst feeling ever we went out to check on our camper in February and found that mother nature had dropped a large branch on to the top of our 2015 Jayco Camper Well now what ! **** we called and talked to Paul at Ricks and from there on things just got better, he said it happens and not to worry that their service department will take care of everything and the camper would be good as new when they were done Easy to say but we were very worried we have waited long time to buy our camper and we absolutely love it so it was like part of the family being hurt We made an appointment and they had us bring it in right away to minimize any more damage That is when i first meet Ken He was the service advisor that took care of everything he worked with our insurance company and had his service tech Tom repair our camper we felt better just knowing that they cared as much about everything being done right as we did Needless to say but as expected we picked our Camper and everything is perfect 100 percent Happy and satisfied now we can tell everyone that not only is Ricks the place to buy a camper or truck cap from but they also have a GREAT Service department to take care of your purchase Thanks Ken Tom And Marty THANK YOU A+++++

DP
Donald P. Posted on WhirLocal
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More Reviews of Rick's RV Chicago

All Reviews
  • Feb 23, 2020

    Warranty service

    Rick’s service department was terrific after purchase in April 2019 (Tech - Darryl) and also during our first return visit for warranty work in November. Diane (service writer) and Pat (Tech) did a thorough and quick turn around once all parts were received from manufacturer(s). Diane kept us up to date on where our unit was in the process and what the next steps would be. They completed everything that was requested and were a pleasure to work with.

    James H. Read Review
  • Jan 2, 2020

    Purchase & Service

    I purchased a Jayco Travel trailer back in Oct. of 2019 from Paul @ Ricks RV Chicago. Paul in sales and the finance officer that attended us were extremely helpful and hassle free . A couple months went by and with the RV being our 1st we had multiple trouble shooing and standard operational questions from week 1. All our questions and concerns were addressed and resolve successfully by the service dept. A big shot out and thank you for Diane and the Tech Jeremie for being awesome

    Isidro C. Read Review
  • Dec 23, 2019

    Service

    Everyone was great from buying the new pop up camper, to some minor repairs. Treated very good. Would highly recommend going to Ricks for all your camper needs.

    Neal N. Read Review
  • Dec 3, 2019

    Excellent Buying and Installation Experience

    I recently purchased a Ranch Lid for my Silverado, during the purchase Brian was excellent explaining the options available and time frame for delivery since it was painted to match my truck. Excellent communication throughout the entire process, I also purchased Swing-away Cases for under the lid. I installed the cases myself prior to the lid’s arrival. The installation by Nick was professional and quality workmanship. I could not be more pleased with the whole experience. Highly recommend this dealership.

    Greg P. Read Review
  • Nov 23, 2019

    Awesome service

    Hands down the best place to purchase and get your RV fixed. Awesome staff and great prices!

    Matt B. Read Review