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Rick's RV Chicago

4.9 237 reviews on WhirLocal

Buying a New Travel Trailer and Demo

A couple of months ago my husband and I were going to purchase a used camper from a private owner. The deal fell through. Our family was really looking forward to that purchase. Long story short, we found a new one online and Paul in sales. Helped us out. Once looking at it, we decided on a bigger upgrade. Paul was great to work with fielding phone calls and emails. He worked super hard to get us to our price point and has made our family super happy! Then came Jim in finance. He, just like Paul was really great to work with. He waited on specific items and worked with us with all the working parts we had going on at the time. He took his time and made sure that everything was worked within our schedule and truly went above and beyond when I came and took the mattress out of the new camper so that I could sell it with my older camper! He gave us a lot of tips as well when we signed all the paperwork. Last but least, Rick V did our demo. This guy really knows his stuff! My husband and I had owned our previous camper for 2 years and we thought we had things figured out. He showed us a ton of things to make the camping experience much easier! The little tips that he showed us can save so much time while out at the campground. We can spend less time on the regular maintenance with just the little tricks he showed us and more time enjoying life at the campground with our family and friends. He had a lot of suggestions that will make it easier for us as well make my husband really happy installing a simple amber light out the front door. My husband was really impressed with all three of these team members and that says a lot because not a lot of people impress my husband!! Keep up the great work!

SB
Sheri B. Posted on WhirLocal

More Reviews of Rick's RV Chicago

All Reviews
  • Feb 23, 2020

    Warranty service

    Rick’s service department was terrific after purchase in April 2019 (Tech - Darryl) and also during our first return visit for warranty work in November. Diane (service writer) and Pat (Tech) did a thorough and quick turn around once all parts were received from manufacturer(s). Diane kept us up to date on where our unit was in the process and what the next steps would be. They completed everything that was requested and were a pleasure to work with.

    James H. Read Review
  • Jan 2, 2020

    Purchase & Service

    I purchased a Jayco Travel trailer back in Oct. of 2019 from Paul @ Ricks RV Chicago. Paul in sales and the finance officer that attended us were extremely helpful and hassle free . A couple months went by and with the RV being our 1st we had multiple trouble shooing and standard operational questions from week 1. All our questions and concerns were addressed and resolve successfully by the service dept. A big shot out and thank you for Diane and the Tech Jeremie for being awesome

    Isidro C. Read Review
  • Dec 23, 2019

    Service

    Everyone was great from buying the new pop up camper, to some minor repairs. Treated very good. Would highly recommend going to Ricks for all your camper needs.

    Neal N. Read Review
  • Dec 3, 2019

    Excellent Buying and Installation Experience

    I recently purchased a Ranch Lid for my Silverado, during the purchase Brian was excellent explaining the options available and time frame for delivery since it was painted to match my truck. Excellent communication throughout the entire process, I also purchased Swing-away Cases for under the lid. I installed the cases myself prior to the lid’s arrival. The installation by Nick was professional and quality workmanship. I could not be more pleased with the whole experience. Highly recommend this dealership.

    Greg P. Read Review
  • Nov 23, 2019

    Awesome service

    Hands down the best place to purchase and get your RV fixed. Awesome staff and great prices!

    Matt B. Read Review