1-Star Review of PropM Inc.

Our experience renting through this property management company was extremely frustrating and disappointing. From the beginning, it was clear that tenant concerns were not a priority. The property was not in the condition we expected when we moved in, and several maintenance and housekeeping issues needed attention. We reported these concerns promptly and expected them to be addressed within a reasonable timeframe. Unfortunately, getting a response was an ongoing challenge. The biggest issue we encountered was the lack of communication and accountability. We frequently called and emailed for updates, only to be transferred from one employee to another. We were repeatedly told that someone would get back to us, but follow-up rarely happened. It often felt as though no one was taking ownership of our concerns, leaving us to spend far more time than necessary trying to get basic issues addressed. One of the most significant problems occurred during the winter months when we discovered that the home's HVAC system was not functioning properly. While the upstairs would heat somewhat, the downstairs remained consistently cold. We submitted a maintenance request and, after several days, a technician was eventually sent out to inspect the issue. However, we were essentially told that there was little that could be done. As a result, we spent much of the winter living in an uncomfortably cold home with a small child, which was both frustrating and concerning. Throughout our lease, we became increasingly concerned about the company's level of organization and professionalism. We learned very quickly to document all communications, maintenance requests, and the condition of the property because we lacked confidence that issues would be handled appropriately. Unfortunately, those concerns proved justified. There are many property management companies to choose from, and based on our experience, I would strongly encourage prospective renters to do their research before signing a lease. We will not be renting through this company again and cannot recommend them to others.