PRL Insurance

I recently was going through complications with my car insurance, CIG, that wasn’t providing the proper communication and guidance after my accident. After much frustration, I reached out to Kristine Saetern from PRL insurance who stated she has worked closely with CIG insurance in numerous occasions, for some advice. She provided great customer service by taking initiative, doing research about my case, being very communicative, helping to expedite the process and making sure I was well informed throughout it all. Without her assistance, I would have continued to be uninformed and waiting on what my insurance could not accomplish. She has been a pleasure to work with and I appreciate her assistance even when she was not the insurance company to oversee my case. I highly recommend and am very appreciative for the help!

We had a great experience with PRL. Kristine helped keep me on task (a non-trivial undertaking) and was very communicative. We ended up with a great set of policies and more thoroughly insured after combining our pre-marriage policies with a well-reputed insurer through PRL. I also really appreciated all the help with the administrative follow up tasks. We will not hesitate to call again or recommend the group.

Theresa at PRL has gone the extra mile time and time again for us on a number of those head-scratching bureaucratic nightmares that spiral into things that put you at the mercy of an out-of-state DMV agent or insurance broker or claims adjuster. Our latest was in helping us sort out a mess with our son's car registration in Maryland because his insurance wasn't purchased in that state. Theresa has been patiently on the phone back and forth with Maryland insurance brokers and the people on the inside at Maryland Motor Vehicles who know how to clear up the mess ... and she's done this all right in the middle of the winter holidays. We can't recommend her enough.