Pivot Group

Pivot is an amazing resource for Telecom/Internet providers since they understand the particulars of the industry including regulatory requirements. Their products, from call coaching, to customer follow-up, to website development, to staff development/customer experience training are targeted to allow a smaller marketing team to be able to succeed in managing the many aspects of the job.

We recently received Customer Experience Training provided by Pivot, and had a fantastic experience ourselves! Jeremy Graves' energy and enthusiasm is contagious. We had two all-day training sessions, and both groups of employees said that they felt engaged throughout the whole session. Pivot truly understands the telecom industry, which really helps with the training as a whole. Thank you for sharing your time and knowledge, Pivot Group!

Outstanding experience with Pivot! Pivot invested time to understand our situation and needs and created training tailored to move us forward on our CX journey. Best participant engagement yet!