O'Reilly Auto Parts

During the recent cold snap my wipers decided to throw in the towel. It was cold and about 6° the sign said Free Wiper Blade installation.....in other words... the universe was saying....replace those wipers now. The young man stood out there putting on the wipers with some difficulty as I tried giving him more light with my phone. At one point I was practically begging him let's go in and warm up. Nope, he said I almost have it. And one snap later he had it. Amazing determination! Keep hiring this type of mindset O'Reily's. We need the inspiration!

I had an unfortunate situation happen regarding a miscommunication at the store level. I called upper management to explain the situation. The store manager contacted me promptly and the situation was rectified immediately. Great customer service and problem solving on their part. This company cares. If you need parts, I would recommend calling them first. Customer service is a lost art but not at Oreillys.

I broke down Friday night while passing through. I called all the local Ford dealerships first thing Saturday and they were all either closed or wouldn't deliver. I called these guys. Ryan was very helpful even though it was his first week working there. They had the part in stock and delivered it within a half hour. Very professional and helpful considering I don't think they normally deliver parts.