1-Star Review of Od's Car Wash & Detail

I visited this car wash with my truck a few weeks ago. The owner came out, offered to run it through for $60, and while I thought that was a little high, I decided to give it a try. The wash turned out okay, and the owner even told me to “come back and we’ll take care of you,” which is why I was willing to pay the $60 the first time. Today, I went back expecting to pay again for the same service. Instead, the owner came out and told me they “don’t do that.” When I reminded him that he charged me $60 for it last time, he didn’t acknowledge it, didn’t offer any solution, and frankly didn’t seem to care. It was disappointing because the first time felt like a sales pitch, but when I actually came back as a repeat customer, he refused the service. It left me with the impression that the owner was more interested in taking the money the first time than building a relationship with a customer.