1-Star Review of Oasis Heating & Cooling
The technician came and diagnoised the issue. He billed for 90 minutes and was paid. The original visit, phone call the morning of the 2nd visit and a face to face conversation prior to the installation all included clearly stating it would take less than one hour. After the part arrived, he came to install it. He was here less time yet billed me for 120 minutes. Upon asking for clarity, he stated that he bills for driving time. This was not the case for the original visit nor was it stated on the invoice. The technician then went to his vehicle and added verbiage (see photos of original vs edited invoice sent today). I went upstairs to look at the new board and was in shock with how wires were all over the place and the boards cover was not put on (see photos). What begin as a very pleasant experience ended with incredible disappointment in the inconsistency, lack of transparency and the state the wires were left.