Nuckols Plumbing, Heating & Cooling

Nuckols was very responsive and was able to send a technician in less than 24 hours. Brandon was great- he did an excellent job explaining the problem and included pictures from under the house. He got the items he needed to do the repair and quickly fixed the problem. Super respectful of our home and very kind. These things are very important to me!

We had an amazing experience with Nuckols plumbing! Underneath our sink started leaking and we called out Michael and sons. Michael and sons said our only choice was to rip out and replace everything underneath our sink which was going to cost a minimum of $3000. I decided we needed to get several quotes before making a decision. I called Nuckols and they came out same day. The tech was so kind and very efficient. He fixed the the faucet which was the root cause of the leak, and then showed us some other troublesome areas under the sink to watch. Michael and sons told us the faucet wasn't fixable. I highly recommend Nuckols, as they are honest and kind. I will be using them for my future needs!

I would not recommend this company. The customer service was extremely disappointing from start to finish. The project failed inspection due to issues related to work performed under the permit they pulled. When those deficiencies were identified, the company refused to correct them unless I paid an additional $3,000–$4,000. I was also concerned by the lack of knowledge, accountability, and professionalism demonstrated throughout the process. Rather than standing behind their work and resolving the permit-related issues, they attempted to pass the cost on to me. To make matters worse, both the Operations Manager and the Owner were rude and difficult to work with when I tried to discuss a reasonable resolution. Ultimately, I hired someone else to complete the required corrections. The issues that caused the inspection failure were fixed for approximately $600 in materials and about two hours of labor for one worker. Based on that experience, I am still unclear how the company arrived at a $3,000–$4,000 estimate for the same work. Even allowing for overhead and profit, that pricing seemed excessive for what turned out to be a relatively straightforward repair. Overall, the experience resulted in unnecessary delays, additional expenses, and poor customer service. I was left feeling that the company was unwilling to take responsibility for issues associated with the work performed under their permit.