Lowe's Home Improvement

Got everything we came to get, customer service was good and the staff friendly.

Someone seriously needs to give Carlos a manager position or at least a raise. We had HUGE order for a handicap ramp we are going to build and he was extremely helpful. We were anticipating the process to be a bit complicated since we were paying via a company check in addition to having quite the long list of items, but that was probably one of the smoothest, hassle-free ways it could have gone. On top of that, Carlos was not only was he making sure we got exactly everything we needed, but he also was helping staff with other areas of the store as well. Carlos was very genuine, confident, and overall super friendly. Needless to say, when we asked if he was a manager and he said he wasn’t, we were shocked. This is the type of person that improves the service of a store and also the company itself.

I had a customer send me to Lowe's(so slow and not helpful). I had to leave and go to this location. The difference was obvious immediately. The paint department is usually understaffed in the morning(manager should work here to calibrate)so I expect a wait and overwhelmed staff. This young woman was an inspiration for service and a great representation for what you want when under pressure. She was nice and observant. She knew my basket and when I was still shopping places it in for me instead of the counter so I didn't have to lift the 5 gallon bucket. That's above an beyond and I did not get her name but she should be an example for you staff to inspire the small things. I am a contractor and have choices where to go and this is a well managed location...thank you all.