Lochridge-Priest

HVAC Repair Very fast about making an appointment to come out - they have someone on call 24/7. Their AI scheduling assistant is a little rough and needs work. After hours charges start after 5. For diagnostic non member it’s $99 from 8-5. Membership fee is $175 annually - comes with quite a bit so look into it. After hours (after 5) diagnostic is $149. They charged $331 in addition to diagnostic to change my capacitor out, which seems really steep. I couldn’t find transparent pricing on the website so figured I’d give details here. My service tech Rudy was incredible - kind, answered all kinds of questions, and was great with timing. Overall, great service but very expensive.

My a/c went out on a weekend and the only repair people that would show up was Lockridge Priest. Jesus Garcia showed up and didn’t take long to pinpoint the problem which was a fan. Since the old unit was about 15 years old I asked him to price me a new unit. He gave me several different prices according to features, size of the unit and single stage vs two stage compressors and variable fan speeds. I was shocked at the current prices. They are not even close to what people on YouTube say what these systems should cost, (meaning the systems offered were more expensive in real life). Since the weather seems to be getting warmer each year and electric cost are going up and I’m getting older, I opted for the best system possible for my home. Jesus set up the install for the next day which surprised me and made me a happy person since it was hot outside. We happened to have a window A/C unit incase of emergencies which this was. David Victor and Kenneth Davis showed up around 8am the next morning with two trucks and a trailer with everything needed and proceeded to start the install. It could not have gone smoother. If anything slowed them down it was me asking questions, so I had to busy myself with my own online work to keep out of their way. They were both very polite and respectful of myself and property. They showed me the inside of the old unit which was dirty despite me using what I thought was upgraded air filters. They cleaned up after and vacuumed the space under the new install, showed me how to used the new control panel, and David stayed until I had no more questions. Excellent customer service from these two gentlemen. My system is the American Standard ultimate with a two stage compressor, variable fan speed, high seer rating, a thick airfilter and a germicidal lamp to help clean the air. This is the quietest system I have ever owned. You can’t even hear it running if your outside with it, The inside unit is also extremely quiet. After not having A/C for almost 48hrs this unit cooled down our home very quickly. We are extremely pleased with the new Air conditioner and the work that Jesus Garcia, David Victor and Kenneth Davis did to make our home very comfortable in this hot and dirty weather we are having. The price was very expensive, over $25,000, but we have lived here for 40 years and have no plans to move, If we did move the warranty could be assigned to the new owners, just a paperwork compliance. Along with the expensive price we also have a very comfortable home with much cleaner air, humidity control( which is a big deal) and quietness, no loud air handler. If I have any problems or complaints it’s the app which you can download. It works well enough, I just can’t get it to work with other devices like my wife’s phone as of yet. I called Lockridge Priest and asked about somebody to walk me through it, The young lady said she would pass along the question. I’m sure it will be a few days before they get back to me with the current heat wave going on here in central Texas. So buy the very best system that you can afford and try to think years ahead because prices are not going to go down and your going to want to be comfortable all year long. So far I am extremely happy and if that ever changes I will post and update this review. Keep the company honest, which I believe they are and hopefully my review has helped someone make a sound decision. Thanks for your time, Paul Stewart

Lochridge- priest home service : Great service from start to finish buying with this company was easy and a no pressure sales very knowledgeable super quick response from the first call to install of new ac unit in less than 48 hrs during a hot Texas week. And spotless area after they were finished want a great experience then this is the company and the hands on guys who will do the work for you if I could give more stars I would