I have been a customer of Jim’s for many, many years (from new replacement installation to ongoing maintenance at previous homes) they consistently exceed expectations. Office scheduling staff and previous technicians have been awesome. Yesterday Jake D came out to our new home for a standard scheduled maintenance and answered my many additional questions performing additional checks to make sure systems in place were safe etc. I also asked about updating the thermostat with my expectation of needing to schedule another appointment. He had the new product available, installed fast and efficiently and even helped me get it all setup and in place on my phone. Jake D was great, he is very knowledgeable/skilled and professional. He also was very patient in answering all of my questions. He provided excellent customer service! I highly recommend Jim’s for all Heating and Air Conditioning needs!
Our system broke down over the weekend, and by Monday we needed to find and HVAC company. We had always heard good things about Jim's Heating and Cooling.
I had to work all day, and my husband was leaving town, so timing was tough. Rick Carter from Jim’s Heating & Cooling called my husband back right away and said he could come out that same day to give us an estimate. We felt completely comfortable trusting Rick and even gave him our garage code. By that afternoon, he had a quote ready, and we scheduled the installation for Tuesday.
Rick went above and beyond—he even offered us space heaters so we wouldn’t freeze overnight. We couldn’t be home for the install, but the team emailed us a photo and names of the installers so we knew exactly who was coming. They worked all day, got everything running perfectly, and left the house spotless. Honestly, we wouldn’t have known they were there if not for the new system!
Rick followed up with my husband when he got back to make sure everything was working and walked us through the new setup. That kind of care and attention means so much. It was a fantastic experience from start to finish. We absolutely recommend Jim’s Heating & Cooling!
