1-Star Review of Jassen Tha Plumber

I don’t know if I’ve ever even written a google review until now. I called Jassen Tha Plumber because we had a clogged shower drain that had built up hair and soap scum. I was told there would be a $69 service fee, which I accepted. When the technician arrived, I was told the cost of the job was $388. The total job itself took 10 minutes and I was charged $457 total because the technician told me the service fee was not included in the cost of the work. I have experience in the plumbing field and found that odd, since the point of a flat rate cost is to have the time, labor, material, and equipment built into the price you present to the customer for upfront pricing. The service fee is usually a fee you pay if you do not accept the work to cover the technicians time to go to your house. My biggest issue is when I called the office to confront them about my issue with the service fee, I was first sent to voicemail, then sent to an AI assistant, and finally sent to Jassen himself. I can’t believe the unprofessionalism that I experienced from the owner of the company. No apologies for misunderstanding or an attempt to make it right, and talked over me aggressively during the entire conversation. And his response to my valid points were that “all the customers pay it and have no issue” and that it was my fault for assuming the service fee is waived if work is accepted. Run far away from a company who’s owner can’t have a calm and mature conversation, and runs his business off of draining customers.