We recently completed two bathroom remodels with Jacuzzi Bath Remodel through Costco, and we are very happy with the finished bathrooms. A major part of our positive experience was our installers, Jordan and Peter. Their craftsmanship was excellent! They communicated with us throughout the installation, asked for our preferences on every detail, and thoroughly cleaned the work areas at the end of each day. They worked incredibly hard, were personable and respectful in our home, and clearly cared about the quality of their work.
I especially want to thank Chloe, the Senior Production Manager, for her fantastic handling of our project during challenging times. She listened attentively to our concerns, took full responsibility for scheduling and details, and consistently followed through with great care. Anthony, their plumbing manager, was a big help in fixing a water-flow issue in our first bathroom and ensured that the second bathroom was completed properly. They made a difference, and we're grateful for their support.
I believe Jacuzzi can enhance communication and project coordination between the office and customers. After our first bathroom was finished, we found it challenging to get updates on scheduling the second bathroom and resolving outstanding items, and some promised follow-ups didn't happen. However, Jacuzzi truly listened to my feedback, stood firmly behind their warranty, addressed the issues, and made things right. Thanks to Jordan and Peter's craftsmanship and Chloe and Anthony's attentive care of our project, we are happy to give them a five-star rating.