Jacob's Ladder Commercial Roofing and Restoration

This is a great company. Their work is amazing and their customer service is personal and they go out of their way to make sure you are happy.

In May of 2022 a very damaging hail and windstorm pretty much destroyed my entire roof in Lexington Kentucky. Due to an insurance company that did not want to pay Jacobs Ladder was able to negotiate payment for an entirely new roof, decking and all which now meets current codes. Final work was completed January of 2023. Now my roof which leaked into my kitchen from May 2022 through December of 2022 has ceased to leak onto my kitchen floor. Their work is so good it withstood the 100 mph plus winds of 3rd March 2023.

Hugh and the Jacob's Ladder team are fantastic! Upon purchasing a new home we discovered the roof was leaking. I called Jacobs Ladder and a few other prominent Lexington roofing companies for estimates. Hugh from Jacob's Ladder was on site within hours and spent over a half hour on the roof diagnosing the problem. His repair estimate was extremely reasonable but, as one does with these things, I wanted a couple more estimates. Two of the other companies I called never called me back to schedule an appointment. The two that did contact me took nearly a week to send someone out to give me an estimate (seems like one would want to see the roof actually leaking when trying to diagnose the origin of the leak...) Each spent around 5 minutes on the roof, failed to accurately diagnose the problem, and gave me estimates several times that quoted by Hugh. At this point I reached out to Jacobs Ladder to repair the leak. They were back within a couple of days and Jose got the leak fixed in short order. He and his helper were polite, easy to deal with, and cleaned up after themselves. Two months and several rains later and still no leak. Great job, Jacob's Ladder! You have our business from now on!