1-Star Review of High Performance Homes

I had a wonderful experience from beginning to end. Jquari was very pleasant, helpful, and informative when assisting me with setting up my appointment. Ryan helped me arrange affordable financing and walked me through the entire process of replacing my roof, siding, and gutters. He made sure I understood each step and helped make the process feel straight forward and manageable. Josh and Francis maintained excellent communication throughout the renovation, keeping me informed and up to date at every stage. The construction crews were experienced, professional, and courteous. They took great care to clean up thoroughly, picking up every piece of debris, nail, and screw from around the yard. They were also respectful and careful around the plants near my house. At the end of the project, Chris, the company’s inspector, came by to conduct a thorough walk-through and ensure that all the work had been completed correctly and met the company’s high performance and quality standards. I appreciated this additional step and the company’s commitment to making sure the job was done right\. Overall, I am extremely pleased with the quality of the work and the professionalism of everyone involved. I would highly recommend this team to anyone looking for reliable, respectful, and high quality service.

The company had great workers that respected the house and the plants to make sure everything was protected during the roof remodel and painting. The workers made sure everything was cleaned and no debris was left when the project was completed. That being said they discovered some dry rot when replacing the roof. We never were shown the damage before the price of the supplies were added to the final bill. The prices seemed extremely high even in the current economy, it would seem that a company that large would get a discount. It was also discovered when they were going to paint the house the samples came back with a lead base paint, that would have a cost an additional price to the total we were going to have to cancel the painting due to that additional cost but they talked to the ba management and the cost was waived which was very appreciated, but when they prepared the house for painting they didn't seem to take any additional precautions to remedy the lead base paint before repainting the house.

HPH has a fantastic team and they all did great work from start to finish for our new windows. Their sales rep did a great job explaining the benefits of the new windows and he did an even better job walking us through the financial side of the project. He clearly explained the financing options and he helped us every step of the way. In terms of their responsiveness and availability for questions I had a great customer experience. I was able to get ahold of our project manager super easily and she was able to help us with our questions to keep the project moving smoothly. The window crew did a fantastic job with the actual work. My house was left clean and free of dirt and project debris despite the pouring rain and the muddy conditions outside. I didn't have to worry about stray nails or prolonged holes in my house because they cleaned as they went and completed the windows one by one. They were also super nice and easy to work with. I was able to ask questions about the project and they were quick to consult me for project details like which windows I wanted done first/last and if I wanted them to match the original trim or go with the standard trim. I did really love the character of the original trim and they were able to recreate it without delaying the project. They also did a great job on our strange octagon shaped window. It was like a piece of cake for them, which I am sure is partly due to the team member that came out and measured our windows. His behind the scenes work has not gone unnoticed considering how smoothly everything went. The before and after wasn't even a fair comparison. The windows we had before were aluminum and original to the house (1991). They all had broken seals and moisture issues that caused mold and mildew. Half of them had missing screens too. The muntins were also ugly and outdated and reminded me of prison bars. The new windows are a stark contrast. The lack of muntins and new window design brings in more light and modernizes the space. The design also cuts down on noise pollution from the street and improves the temperature of the house just like the sales rep said it would. It's also nice to be rid of the moisture issues. The windows also came with a factory warranty so I'm resting easy about any future issues that life may throw my way. After working with them I am highly convinced that every member of their team is an outstanding professional. We will definitely be contracting with HPH when it comes time to get our roof replaced. Their work is high quality and their pricing is fair, but at the end of the day they are just great people to work with and that makes a difference. [End note: AI sucks, no part of this review was written using AI or Chat GPT. These are all genuine compliments that I took the time to type]