5-Star Review of High Performance Homes
HPH has a fantastic team and they all did great work from start to finish for our new windows. Their sales rep did a great job explaining the benefits of the new windows and he did an even better job walking us through the financial side of the project. He clearly explained the financing options and he helped us every step of the way. In terms of their responsiveness and availability for questions I had a great customer experience. I was able to get ahold of our project manager super easily and she was able to help us with our questions to keep the project moving smoothly. The window crew did a fantastic job with the actual work. My house was left clean and free of dirt and project debris despite the pouring rain and the muddy conditions outside. I didn't have to worry about stray nails or prolonged holes in my house because they cleaned as they went and completed the windows one by one. They were also super nice and easy to work with. I was able to ask questions about the project and they were quick to consult me for project details like which windows I wanted done first/last and if I wanted them to match the original trim or go with the standard trim. I did really love the character of the original trim and they were able to recreate it without delaying the project. They also did a great job on our strange octagon shaped window. It was like a piece of cake for them, which I am sure is partly due to the team member that came out and measured our windows. His behind the scenes work has not gone unnoticed considering how smoothly everything went. The before and after wasn't even a fair comparison. The windows we had before were aluminum and original to the house (1991). They all had broken seals and moisture issues that caused mold and mildew. Half of them had missing screens too. The muntins were also ugly and outdated and reminded me of prison bars. The new windows are a stark contrast. The lack of muntins and new window design brings in more light and modernizes the space. The design also cuts down on noise pollution from the street and improves the temperature of the house just like the sales rep said it would. It's also nice to be rid of the moisture issues. The windows also came with a factory warranty so I'm resting easy about any future issues that life may throw my way. After working with them I am highly convinced that every member of their team is an outstanding professional. We will definitely be contracting with HPH when it comes time to get our roof replaced. Their work is high quality and their pricing is fair, but at the end of the day they are just great people to work with and that makes a difference. [End note: AI sucks, no part of this review was written using AI or Chat GPT. These are all genuine compliments that I took the time to type]