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Harold’s Quality Auto Repair Inc

4.2 33 reviews on WhirLocal

Trusted by 1 place and 1 neighbor

WARNING

1. They said my ignition needs rewired 2.Broke down next day 3.Towed it back, I waited 2 to 3 days before I had to eventually call them back,this went on for 2 weeks 4. I asked to talk to Harold the owner 3 separate times , no call no show 5. The Service writer said the new distributer the installed was faulty and put new one in 6. I picked up truck stuttering while I talked to Service Writer and asked him , what to do its plainly goin to break down ,can I have my money back 7.Service Writer said Harold wouldnt do that unless it completely fails again , once again Harold no where in sight 8.Truck fails in traffic on a Sunday HAROLDS QUALITY Auto Service don't have secure night drop, Service Writer tells me if truck fails on weekend just tow to my house and they would reimburse me the tow and they would have it towed to there shop 9.SO , TRUCK FAILED THE SAME WAY IT ALWAYS DID 10. THEY BLAMED IT ON MY alternator KEPT MY 600.00 AND 70 FOR TOW AGAIN HAROLD NO WHERE INSIGHT BY THE WAY NAPA CERTIFIED IS SOMETHING YOU SHOULD READ UP ON ,ONLY ONE CERTIFIED MECH ON DUTY IS REQUIRED I HAD TO TOW TRUCK TO A SHOP MORE CERTIFIED FOR MY ISSUE Good Luck 7.

BL
Billy L. Posted on WhirLocal
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More Reviews of Harold’s Quality Auto Repair Inc

All Reviews
  • Apr 24, 2019

    Fuel filter

    Friendly, knowledgable employees. Explained what needed to be done, in a way I could understand. Quick quote and kept me informed. Very satisfied and would recommend.

    Julie A. Read Review
  • Aug 9, 2018

    EXCELLENT Customer Service

    I seriously can?t express how thankful I am to claim this shop as ?My Repair Guys?. These men have gone above and beyond for me and my car -they have answered my questions on the phone, they?ve serviced my car regularly, and they?ve always given honest and detailed information on how my car is holding up each time they see it. I have never felt overcharged or under-served. I appreciate all of these things so much! Chuy and Elliott have truly been heroes in my recent Car repairs. Thank you guys. I appreciate you more than you know!

    DeeDee J. Read Review
  • Jul 11, 2017

    Friendly and very knowledgeable

    Took my vehicle in to get the A/C checked for leaks and to charge the system. They also checked all my suspension and steering. They are friendly and know what they are doing. Prices aren't too bad either!

    Samantha T. Read Review
  • Jun 13, 2017

    Great People

    My parents have used Harold's for a very long time. I want to say 20+ years. I have used them in the past also. I knew my vehicle was in the best possible hands. Unfortunately, I did not get the news that I was hoping for. However, they went above and beyond in working with me while I figured out what to do with my car. In addition, they went out of their way to provide me with all the answers to my questions and in making me aware of all the options I had available to me in getting my vehicle situation resolved. They were very gracious and that word, is incredibly rare in customer service now a days. THANK YOU, Harold's!

    Devon B. Read Review
  • Apr 23, 2017

    Always a great experience at Harold's

    My wife and I have used this shop off and on for 15+ years and have always left satisfied. Decent human beings who really care and quality, honest repair work. I have no problems recommending them to family and friends.

    Richard B. Read Review