Warning

1. They said my ignition needs rewired 2.Broke down next day 3.Towed it back, I waited 2 to 3 days before I had to eventually call them back,this went on for 2 weeks 4. I asked to talk to Harold the owner 3 separate times , no call no show 5. The Service writer said the new distributer the installed was faulty and put new one in 6. I picked up truck stuttering while I talked to Service Writer and asked him , what to do its plainly goin to break down ,can I have my money back 7.Service Writer said Harold wouldnt do that unless it completely fails again , once again Harold no where in sight 8.Truck fails in traffic on a Sunday HAROLDS QUALITY Auto Service don't have secure night drop, Service Writer tells me if truck fails on weekend just tow to my house and they would reimburse me the tow and they would have it towed to there shop 9.SO , TRUCK FAILED THE SAME WAY IT ALWAYS DID 10. THEY BLAMED IT ON MY alternator KEPT MY 600.00 AND 70 FOR TOW AGAIN HAROLD NO WHERE INSIGHT BY THE WAY NAPA CERTIFIED IS SOMETHING YOU SHOULD READ UP ON ,ONLY ONE CERTIFIED MECH ON DUTY IS REQUIRED I HAD TO TOW TRUCK TO A SHOP MORE CERTIFIED FOR MY ISSUE Good Luck 7.

Written by Billy L. on May 17th, 2016

Reviewing: Uncategorized

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Same Day Service!

My car needed a new alternator.
~ Cindy C.

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~ Barry W.

Great Customer Service

I’ve been taking my vehicles to Harold’s for over ten years. I trust their work, they keep you informed about the status of your vehicle, and their customer service is stellar!
~ Brian H.

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New to Salem and needed an honest automotive repair shop. Saw a TV ad for Harold's and read the reviews on-line and decided to try them out.
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I have been trying to get my headlight fixed on my Beetle. I thought they were a parts store so I stopped by. They could fix my light and even make it better because the last person broke it. They wer…
~ Christine B.

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Used them a couple times only so far. Good customer service. Very clean shop.
~ Verified C.

An Amazing Experience

I had an excellent experience with this company. Prices were very reasonable. The people I worked with were amazing. Great services all the way around. Thank you so much for your hard work.
~ Apryl C.

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5 Star Review by Heike T.

Always have a great experience at Harold’s Auto repair. It’s been easy to get in for an appointment and the staff are always friendly.
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